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Aftersales Customer Advisor Belfast, Northern Ireland

Charles Hurst

Full Time Belfast, Northern Ireland 21000 GBP ANNUAL Today

Job description

Overview:

Charles Hurst Business Development Centre, Belfast

Contract Type: Permanent, full-time

Salary: £21,000 per annum plus up to £9,000 commission

Hours: Monday - Thursday: 08:00- 17:30 Friday: 08:00- 17:00 Saturday on rota basis: 09:00-13:00 (40 hours per week)

At Charles Hurst Group, we are looking for a talented individual with customer service experience to join our team based in our busy Aftersales Retention Centre as an Aftersales Customer Advisor.

Here at Charles Hurst, you will be reporting to the accomplished Fiona Duffin. This opportunity to learn from one of the best is not to be missed! Fiona will impart her knowledge and experience to you, allowing you to develop your skills and establish a strong career within the Automotive industry.

As an Aftersales Customer Advisor, you will play a pivotal role in our Aftersales team, providing exceptional customer service experiences and being responsible for ensuring that our workshops are full each day.

Responsibilities:

You will offer our customers suitable aftercare products and service to enhance their ownership experience
Effectively manage bookings via our system to ensure our workshops are full each day
Build lasting relationships with our Charles Hurst customers through exceptional customer service and acting with professionalism
Working in line with manufacturer guidelines as well as Charles Hurst systems and processes

Qualifications:

The ideal candidate will have prior customer service experience, whether that be face to face or telephone based. They will be highly organised, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy.

Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.

So, if you'd like to advance your career with an employer with over 100 years of experience in the motor industry, apply now!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

About us:

Lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

Competitive salaries with clear pay scales in place as you develop
Enhanced holidays that increase with service
Eligibility to join one of our colleague car plans
Critical illness cover after 2 years and Life Assurance
Enhanced paid maternity, paternity and adoption leave
Employee assistance programme and free access to Smart Health giving employees and their immediate families access to services to support well being
Employee purchase scheme which includes discounted shopping vouchers
Employer funded Private Medical Insurance
Employer Pension Scheme

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Excellence Awards. So? What are you waiting for?

Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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