advisor Blairgowrie, Scotland
Job description
Castle Water is one of the fastest growing and most successful companies in the utilities sector. We have exciting opportunities available for enthusiastic and customer-centric individuals seeking a new career in the water market. We are currently recruiting for Metering Advisors to work with our busy and fast paced Metering Team
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water is the leading independent water retailer in the UK, supplying 557,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee.
As a Metering Advisor you will deal with customer queries and will undertake an in-depth training programme which will equip you with the relevant skills and knowledge required to ensure you deliver excellent levels of service to our business customers. The Metering Advisor must demonstrate active listening, empathy, problem solving skills, and strong communication skills.
Role Responsibilities
· Process and validate all received meter readings.
· Provision of excellent customer service with the ability to understand and address complex customer queries.
· Monitor and audit data quality of meter reads being received.
· Manipulate, analyse and interpret complex data sets.
· Using business reporting, prepare reports for internal and external audiences.
· Identify new, efficient ways of working both internally and externally.
Key skills & Experience
· Work as part of the Metering Team, with the ability to work both collaboratively and autonomously.
· Excellent communication skills that allow you to inform, help and advise others clearly.
· High level and understanding of Microsoft packages, especially advance skills in Excel for reporting and monitoring purposes.
· Problem-solving skills coupled with an ability to work well under pressure.
· Excellent numerical and analytical skills
· Confidence and patience, with the ability to deal with difficult situations or high workloads.
· Able to work effectively with minimum support.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.
Work Location: Hybrid remote in Blairgowrie PH10 7BH
