advisor Deeside
Job description
Our Client is an award-winning business communications provider who aim to partner with organisations to improve their business efficiencies.
Due to expansion and continued growth they seek to add a Data Support Advisor to their ranks
Duties & Responsibilities
To provide an excellent customer service experience whilst managing customer expectations.
To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony.
To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers.
Build and Provision VoIP Orders for customers.
Provisioning and installing hardware.
Provide product training to customers.
To provide day to day product support to existing customers.
To be competent navigating 3rd party web portals and quick to learn technical processes.
Site visits to resolve issues when required.
Provide out of hours support to customers on a rota basis (optional).
Skills & Knowledge
Telecoms background – knowledge of:
Network hardware – PC’s, Switches, Routers & Firewalls
Networking TCP/IP, DNS, VPN’s & Router configuration
Hosted / IP Telephony systems & SIP Trunks
Excellent Customer service and communication skills
Positive attitude
Affective time management skills, with a logical approach to problem solving.
Ability to work under pressure and within time constraints.
Ability to work alone as well as part as a team, managing workload whilst reviewing changing priorities.
Job Type: Full-time
Salary: £24,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Profit sharing
- Referral programme
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Deeside, Flintshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: data6
About 3R Consulting (UK)
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.3rconsulting.co.uk
