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Position: Advice Supervisor (trainee option available)

Location: Remote/Scunthorpe Office

Closing date: 27 August 2023

Job title:
Advice Supervisor (trainee option available)

Location:
Remote/Scunthorpe Office

Salary:
£29,265 to £32,860 per annum depending on experience

Salary pro rata:
No

London allowance:
No

Hours per week:
36.25

Type of contract:
Permanent

Closing date for applications:
27.08.2023

Link to job pack for application:
https://docs.google.com/document/d/1XlJgKN84ywafyZqTexTiMxgsNx_Do57b1ZNSrvgW_Cc/edit?usp=sharing

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured services across our funded advice projects. You’ll have recent experience of delivering social welfare law advice and will be able to demonstrate competence as an adviser and have the ability to undertake technical supervision activities.

You’ll be the first point of contact for team members and will provide real time support to advisers managing complex cases. You’ll support advisers and caseworkers by conducting interview observations enabling the competence and development of individuals, identifying soft skill and technical training needs and providing constructive feedback. You’ll also lead the organisations quality assurance and recording processes ensuring the accuracy and effectiveness of advice provision.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.