Advice Supervisor (trainee option available) Scunthorpe, England
Job description
Position: Advice Supervisor (trainee option available)
Location: Remote/Scunthorpe Office
Closing date: 27 August 2023
Role details
Job title:
Advice Supervisor (trainee option available)
Location:
Remote/Scunthorpe Office
Salary:
£29,265 to £32,860 per annum depending on experience
Salary pro rata:
No
London allowance:
No
Hours per week:
36.25
Type of contract:
Permanent
Closing date for applications:
27.08.2023
Link to job pack for application:
https://docs.google.com/document/d/1XlJgKN84ywafyZqTexTiMxgsNx_Do57b1ZNSrvgW_Cc/edit?usp=sharing
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured services across our funded advice projects. You’ll have recent experience of delivering social welfare law advice and will be able to demonstrate competence as an adviser and have the ability to undertake technical supervision activities.
You’ll be the first point of contact for team members and will provide real time support to advisers managing complex cases. You’ll support advisers and caseworkers by conducting interview observations enabling the competence and development of individuals, identifying soft skill and technical training needs and providing constructive feedback. You’ll also lead the organisations quality assurance and recording processes ensuring the accuracy and effectiveness of advice provision.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
