Advice Service Manager Remote
Job description
Age UK has an exciting opportunity for an Advice Service Manager to join and manage a new information and advice service starting in Essex. This is a home-based role, within the Essex area. Due to the requirement for local knowledge and geographical awareness, this role would be ideally suited to a candidate within the Essex area. This will be an extension of Age UK’s national advice line, a vital service providing a huge range of support to older people, their families, carers and other professionals.
As Advice Service Manager, you will be leading and supporting a team of committed advisors based remotely in the Essex region, building stakeholder relationships in the health economy of Essex, and developing a service model and referral pathway into the new service; as well as supporting fundraising activities – all in line with the charity’s high quality service standards.
We are recruiting for a confident self-starter, with a real passion for supporting staff and providing an excellent service.
If you have experience in leadership and management, likely in a call centre type setting, and would like to utilise your skills to support older people across the Essex, in a highly challenging yet rewarding role, then this may be the opportunity for you.
The team work in a fast-paced environment, often handling calls that can be emotionally and mentally challenging. This role would therefore suit someone with high levels of personal resilience and motivation. Experience providing professional support and advice to customers would also be beneficial for this opportunity.
Please note, there may be the occasional requirement to travel which may involve overnight stays, as well as the ability to work flexible hours if required.
Must haves:
- Experience of delivering information and advice services, both over the phone and in person.
- Local knowledge of the Essex area and its services.
- Staff management in an advice setting.
- Service design and/or development.
- Building stakeholder relationships.
- Experience supporting or developing fundraising and grant/contract/ commissioned opportunities.
- Staff and performance management skills.
- Excellent relationship building and management skills.
- Service management and development experience.
- Excellent active listening.
- Excellent oral and written communication skills.
- Competence in IT skills.
- Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing.
- Accurate and attentive to detail.
- Calm, empathic, compassionate.
- Committed to providing a high-quality service.
- Committed to a team working approach.
Great to haves:
- Knowledge of health, care, advice, and/or charitable organisations and activities in the Essex area.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards – recognition awards from £100-250.
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
