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Admissions & Ticketing Assistant

SEA LIFE London; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom

Calling all explorers!

Here at SEA LIFE London we look after thousands of animals, including Black Tip Reef Sharks, Gentoo Penguins, Sea Turtles, Clownfish, and many other coral reef inhabitants! Not many people can say they work somewhere where they truly come face-to-fin with such amazing creatures.

To help enhance the overall experience we’re currently on the lookout for Admissions and Ticketing Assistants who will be integral in providing memorable experiences to our guests during their time discovering an underwater world.

About the role

This is a 6 month, seasonal position, offering a minimum of 10 guaranteed hours per week. The attraction is open daily and so flexibility will be needed as shifts include weekend, bank holidays and peak periods.

Within this role you will be part of the team responsible for selling tickets for not only our truly fintastic attraction, but for the other Merlin sites in London, making sure you are delivering maximum cross attraction up sells and that you understand and achieve daily sales targets.

You’ll also be helping to handle our queue lines, maintaining a consistently positive demeanour at all times when it comes to guests queries and concerns, making sure that every guest interaction goes above and beyond.

About you

• Ideally, you will already have experience of working to a high standard in a cash handling environment.
• You’ll have experience of working within a fast-paced customer service environment, ideally within the hospitality, entertainments, or retail industry, but rest assured that whatever your background, full training will be given.
• You’ll be familiar working within strict health & safety procedures and be willing to undergo training.
• You’ll display a sense of fun and have the willingness to go above and beyond to create memorable experiences for our guests

We’re a close-knit team here at SEA LIFE London, so we need teammates that are happy to help others as well as working independently.

Think you have what it takes? Then dive in and apply today!

Why join us?

• An hourly rate of £9.93, paid fortnightly
• Discounts at all our attractions on food and retail
• 40% online LEGO discount
• Access to a best-in-class employee discount website

Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!

Perhaps the biggest benefits of joining us, however, are the amazing opportunities to advance your career. Merlin is a large, global, expanding business, so for a high-reaching and dedicated individual looking to go much further with their career, we can provide the opportunities and the support to help you realise your potential.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.