Admissions officer

Admissions

A great opportunity for an Admissions Officer to join the University of Surrey within the Marketing, Recruitment and Admissions department.

The Admissions Services team is responsible for providing an effective and efficient admissions service for the University’s applicants. Working as part of this cross-collaborative department, you’ll contribute to the successful delivery of Admissions, primarily handling incoming enquiries from prospective applicants via phone calls, emails and live chat.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, hybrid working opportunities, 32 days holiday PLUS Bank Holidays, pension contribution up to 12%, and a unique and vibrant working environment.

Role & Responsibilities:

You will be the first point of contact for University applicants, responding to all admissions related enquiries and providing high levels of customer service in a timely and professional manner. You’ll have responsibility for the processing of these applications, making decisions consistently and fairly against pre-defined entry criteria.

Other responsibilities include:

• Deal with incoming admissions related enquiries, primarily over the phone as well as by email & live chat
• Have extensive contact with applicants and staff at a variety of levels within the University, and external contact with other bodies such as UCAS, ECCTIS and the UKVI
• Participate in University Offer Holder Days and Open Days and other external recruitment events as required
• Administering and carrying out procedures for ATAS, fee assessments, applicants declaring criminal convictions, fraudulent applications, applicants with disabilities and mature applicants

You’ll need excellent organisational and communication skills, with the ability to work quickly and accurately. You should possess good IT skills, including MS Office.

This role will initially be based in the University’s Admissions Enquiries team, however there may be opportunities to move to the Admissions Processing team.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• 12% employer Pension Contribution
• Flexible/Hybrid working (2 days in office, 3 days at home)
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Student discount eligibility
• On site world-class leisure facilities at discounted rates
• On-site parking, cafes and Restaurants

For more information or to be considered for this role, please apply with a CV and Covering Letter via the University of Surrey Website.

The University of Surrey reserves the right to close the application period early based on volume of interest.