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Job description

Applications are invited from enthusiastic, motivated and conscientious individuals with excellent interpersonal skills for this interesting and busy post.

As a member of the Admissions Team, you will be the first point of contact for patients to the Department and responsible for the administration of the waiting list for designated specialty areas. You will be responsible for booking surgical procedure for patients for a designated specialty/specialties in line with clinical priority and waiting time targets.

The Admissions Team at the Princess Royal University Hospital would also welcome applications from candidates looking for part-time/job share roles.

• Input details on waiting lists of patients requiring elective surgery on relevant hospital systems.
• Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
• Dealing appropriately with patients.
• Liaise with Consultants on waiting list management in order to meet Government targets.
• Arrange pre-assessment clinic appointments, booking on hospital systems, informing patients, requesting hospital medical notes.
• Comply with the requirements of Data Protection Act.
• Compile, submit on Galaxy (theatre list system) and distribute theatre lists.
• Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

• You should be a good team player with the ability to manage your own workload and possess an excellent telephone manner.
• Computer competence, strong customer care, communication and team working skills are all required. Experience in a clinical administration role is desirable.
• You will also need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment.
• You will have experience of working in a high volume patient/customer focused role.
• Experience of working within the NHS is an advantage, including knowledge of hospital systems, however this is not essential and we welcome applications from candidates from outside of the NHS