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Job description

Our organization is looking for an Admissions Advisor to join our team. The successful candidate will be responsible for providing guidance and support to prospective students and their families. This includes providing information about our programs, assisting with applications as well as follow-up with prospective students. The ideal candidate will have excellent communication skills, a commitment to customer service, and resilience and compassion when dealing with the public.

About Us:Since its inception in 1941, Outward Bound has remained committed to our mission: changing lives through challenge and discovery. The outdoors is our classroom, and our curriculum emphasizes individual growth through authentic adventure, with facilitated activities focused on reflection and learning. Outward Bound USA has more than 1,000,000 alumni and serves more than 50,000 young people and adults each year.

Outward Bound Services Group (OBSG) is one of two national Outward Bound entities in the United States (the other being OBUSA). OBSG is a member-owned extension of Outward Bound, acting as a digital marketing, creative, and customer experience agency for eight Outward Bound schools (our members), with the primary purpose of enrolling students on backcountry expeditions.

We are responsible for providing a range of marketing and enrollment services including:

• Developing national marketing strategies for Open Enrollment programs
• Designing and executing marketing campaigns to generate leads
• Providing analytic expertise to plan, measure, & adjust campaign impacts
• Managing the national call center to answer inquiries and initiate enrollments
• Coordinating with national scholarship partners to enroll their participants

Company Culture: We love what we do! It is the people who work here that make Outward Bound the powerful change agent that it is – and has been, for over 60 years. We are passionate about personal and professional growth, committed to serving students and our member Schools. We teach to and work by our cornerstone values of compassion, integrity, excellence, inclusion and diversity.

We are committed to recruiting and retaining a diverse workforce and supporting a vision of equity for the future. We are a historicallywhite-led organization actively engaged in the process of recognizing the way social inequality profoundly impacts our staff and students.

Outward Bound is committed to equity, inclusion, and diversity as a necessary element of achieving our mission. This work can be challenging. We are committed to having the tough conversations and taking the necessary actions to create an inclusive environment for our staff and our students.

OBSG does not discriminate on the basis of race, color, national origin, religion, sex, gender, gender expression, gender identity, sexual orientation, physical or mental disability, military status, marital status, age, citizenship, or any other basis prohibited by law.

Essential Duties & Responsibilities

• Answer incoming phone calls and respond to online chats; assist customers with course selection and enroll participants for course.
• Respond to online applications, emails and voicemails in a timely and professional manner.
• Responsible for all follow up calls and emails to prospective students.
• Be knowledgeable, accurate, accommodating and offer excellent customer service.
• Timely and accurate data entry in accordance with Outward Bound enrollment procedures.
• Ability to proactively direct customers to courses in need to meet departmental goals and objectives.
• As needed, attend outreach and tabling events, seminars, career fairs, student and other events as pitching and engagement opportunities and to support non-qualified lead nurturing.
• Implement a full sales cycle with a focus on prospecting/ identifying qualified leads, nurturing non-qualified, pitching and closing.
• Able to work both collaboratively and independently with remote supervision.
• Ability to recognize relevant trends and share information with supervisor to help inform sales and marketing strategy.
• Fulfill mailing requests.
• Other duties as assigned.

Key Contribution

• Enroll students and fill courses by providing responsive customer service and displaying expertise in assisting customers with course selection.
• Create a positive brand image in the marketplace that generates positive feedback and conversation about the service we provide.

Knowledge and Skills

• Well organized with attention to detail. Precision in data entry.
• Able to problem solve, prioritize and manage multiple tasks successfully within tight timelines and high stress.
• Able to develop positive, productive relationships with students and their families, as well as Outward Bound staff.
• Experienced in and committed to the delivery of exceptional customer service to all our customers.
• Has sales experience and telephone skills.
• Computer skills: Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Is willing to work as a team to meet the goals of the department.
• Must be a strong communicator, both verbal and written and excel under pressure.

Education & Work Experience

• Demonstrated customer service and sales skills.
• Sales of experienced-based products preferred.

Preferred Qualifications

• Experience using Salesforce.
• Familiarity with Microsoft Office Suite
• Outward Bound or other wilderness expeditionary experience (OB, NOLS multi-day course or equivalent) preferred.
• Experience working with diverse teen populations and/or urban youth preferred.
• Fluent in Spanish, Cantonese, or Mandarin

Compensation & Benefits

• This is a Full Time (37.5 hours per week), Hourly, Non-Exempt position. Benefits eligible.
• $33,150-$46,800 depending on experience. Most new hires can expect an offer between the low end of the range and 40k per year.
• Anticipated start date: August 1, 2023, or as arranged.
• OBSG offers a competitive benefits package, including Health Insurance with employer contribution, Health Savings Account, Vacation, Sick, 12 paid holidays, Short Term Disability, Group Life, Voluntary Life and 401k/Retirement Savings Plan participation with company match upon eligibility.

Working environment

• Environment is home office / office

Physical Demands

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to use office technology, including a computer and related equipment.
• While performing the duties of this job, the employee must be able to remain in a stationary position most of the time.
• Be able to communicate information and ideas accurately so others will understand.
• The employee must occasionally lift and/or move up to 15 pounds for short distances.
• Occasional travel for events and/or presentations.
• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Location

• Location is flexible, though applicants may need to be available for occasional travel to Asheville, NC or Arvada, CO for training and/or work.
• Preference is given to employees who reside in one of the following states: Colorado, Minnesota, North Carolina, South Carolina, Virginia, Tennessee.
• Must be available to work 10:30am-7:00pm EST Monday - Friday
• The OBSG administrative offices are located in Arvada, CO. We have an additional hub in Asheville, NC. Employees working in proximity to one of these locations may have access to a co-working space.

Contact

• Please include cover letter and resume.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Please acknowledge that you have read the job description and understand that this is a full time, hourly position with a set shift (10:30-7:00pm ET). While a remote position, this job requires you to be in a stationary position, in proximity to your workstation 95% of the time. Our pay range for this position is $17-$24 per hour, however most Admissions Advisors are hired somewhere in the bottom half of the range. We are requiring a resume and cover letter in order to be considered.

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: Remote

Apply Here

About Outward Bound

CEO: Steve Matous
Revenue: $1 to $5 million (USD)
Size: 201 to 500 Employees
Type: Nonprofit Organization
Website: www.outwardbound.org
Year Founded: 1941