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Royal Birmingham Conservatoire is a world-class institution providing exceptional training for the musicians, actors, stage managers and performers of the future. Our outstanding facilities attract the best and brightest students to Birmingham, along with internationally renowned performers and teachers. We currently have a permanent vacancy available for an ambitious university admissions administrator, who will play a key role in helping us to convert our international applicants to students.

This role supports Royal Birmingham Conservatoire's international recruitment by providing high quality, efficient and effective administrative support for the University’s admissions processes while providing excellent customer service to applicants and colleagues. This will involve processing applications, communicating with applicants and colleagues, maintaining accurate records, and supporting recruitment and enrolment events.

The post-holder will also support the conversion of international applicants to students by providing positive assistance through the entire enquiry and application process. You will be the face of the Conservatoire, answering students' questions and signposting them to other sources of help and advice where necessary.

Main Activities and Responsibilities:

• Administer the University’s admissions policies and procedures accurately and consistently while providing excellent service to applicants and colleagues.
• Undertake key aspects of the admissions process, including but not limited to assessing applications, making offers, and referring decisions.
• Communicate with applicants, international agents, and Conservatoire international representatives clearly, accurately and in a timely fashion.
• Maintain accurate records using SITS and other systems.
• Monitor the progress of applications and take action to prevent delays.
• Be a subject matter expert for relevant processes, procedures, admissions criteria, and programme characteristics, providing detailed advice for academics, other colleagues and applicants.
• Plan, manage and prioritise own workload to ensure that deadlines are met, anticipating problems with achievement of objectives and either seeking help or resolving issues in a timely manner.
• Play a full part in the admissions team, maintaining knowledge of the work done by Home admissions officers and the International Office admissions team.
• To be responsible for the successful and efficient operation of the admissions cycle for international applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.
• To maintain accurate records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.
• To actively pursue outstanding decisions by following up with admissions tutors or applicants themselves for missing documentation, with reference to the Applicants Portal within SITS.
• To actively follow up offer holders, giving guidance to support them in their decision-making process and enabling them to successfully reach the CAS stage.

Essential Skills:

• Good general level of education, preferably to first degree level.
• Excellent IT skills including advanced knowledge of web-based solution, word processing and spreadsheet software packages, preferably Microsoft Office applications. Proficiency in the use of the SITS student record system is highly desirable.
• Experience of providing high quality customer service in a complex environment.
• Ability to manage own time and workload effectively while working accurately to tight deadlines in a busy office environment.
• Communication skills: The post holder will communicate information, some of which is complex, to students and colleagues, including providing clear and accurate interpretation of University regulations and policies. This role requires exceptional interpersonal skills, empathy, and the ability to flex communication style in order to communicate sensitive or detailed information, some of which may be complex.
• Tact and sensitivity: The post holder will have the ability to deal sensitively and effectively with applicants from a wide range of cultural and international environments, and with applicants who may occasionally be upset or angry.
• Teamwork and collaborative working: the post holder works collaboratively with colleagues in the International Office, Admissions, Royal Birmingham Conservatoire and elsewhere to ensure the provision of a responsive, consistent, and effective service. The post holder will be expected to work flexibly across different areas and may be required to provide assistance for a variety of programmes and tasks, particularly in support of colleagues at times of peak demand or to help cover holidays and other absence.
• Initiative, problem solving and decision-making: The post holder will resolve day-to-day operational problems where possible and refer those that cannot be resolved to others in a timely manner. In dealing with applicant queries, the post holder will provide reliable advice or resolution where possible and accurately identify those that require referral to other areas.
• Attention to detail and compliance requirements: The post holder will need to show exception attention to detail, and to be aware of the requirements to comply with UK Visa and Immigration regulations as well as GDPR and internal regulations around applicants' personal data.

Desirable Skills:

• Experience of a customer-facing role in higher or further education.
• Experience of admissions work.
• Strong cross-cultural communication skills.

Royal Birmingham Conservatoire, part of Birmingham City University, provides exceptional training for the musicians, actors, stage managers and performers of the future. Our outstanding facilities, including state of the art performance spaces, production and recording facilities attract the best and brightest students from around the world to Birmingham, along with internationally renowned performers and teachers.

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties. We also provide access to excellent facilities on campus, including supportive family friendly policies.

With around 1100 students from all around the world, the Conservatoire is a diverse learning community. By putting our students at the heart of everything we do, preparing them for the opportunities and challenges presented by the future of the profession, and paying attention to musicians and actors as entrepreneurs with the intention that they leave us as highly employable arts professionals, we give them the best opportunities for their future success.

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are 'We Create Opportunity', 'We Think Differently', and 'We Build Community'.