Administrators Bradford, Yorkshire and the Humber, England
Job description
Bradford Teaching Hospitals are committed to providing outstanding care to the people within our community. To help us achieve this, we are looking for enthusiastic, kind and honest people to join our team.
Are you looking for a career change or perhaps your first job? If so, then we may have the opportunity for you.
We are looking for people to work within our existing, high performing teams. Main duties of the role include booking patient appointments, corresponding with patients and working with clinical teams to ensure patients receive appropriate treatment.
We are holding a meet and greet event at The Broadway Shopping Centre, BD1 1JR on Saturday 19 August, 10.00 - 14.00 and Monday 21 August 11.00 - 1800. You are welcome to come along to find out more. At this event, you will hear from people who work in the NHS and have the opportunity to ask any questions. People of all ages, backgrounds and levels of employment experience are welcome to attend to discuss career opportunities further.
If you feel excited about what you have read, then please submit an application. We have various posts available across a number of clinical and non-clinical services.
Shortlisted candidates will be invited to attend interviews at Bradford Royal Infirmary on Monday 4 September. Following a successful interview process, we will match your existing skill set and your development opportunities to the most suitable department within our Hospitals.
Please note that this post is not suitable for work visa sponsorship.
The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust’s Electronic Patient Record system.
You will be a customer service-focused administrator who has worked with and provided services to the general public and has extensive experience of doing so via the telephone. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing.
You must be flexible and be prepared to cover other admin and reception services at BRI / SLH / outreach facilities if needed.
The majority of roles available will operate during the hours 8:30am to 5:00pm Monday to Friday, excluding bank holidays. The job holder will be required to work flexibly to support the needs of the service.
The post holder will undertake some of the following duties dependent upon which team they join, but over time will be trained to become multi-skilled across all areas.
To deal with referrals to ensure that patients are booked in for their appointment as soon as practically possible .
Ensure that all telephone calls are dealt with in a timely, polite and courteous manner.
Ensure all appointments are made within the given deadlines particularly in relation to fast track cancer and urgent cases.
To liaise with medical secretaries, medical staff, Trust departments, other Health Care providers and outside agencies in making, amending and cancelling new and review appointments.
