Administrator - Remote - Home Based

Administrator - Remote - Home Based Milton Keynes, England

Managed 24/7 Ltd
Full Time Milton Keynes, England 20000 - 25000 GBP ANNUAL Today
Job description

We are currently looking for a highly organised individual to join us as a process administrator in our ITIL team.

Shift patterns are based on a 40-hour mainly covering 08:00 - 17:00, Monday to Friday.

Main Purpose of role

Provide reports of all Service Desk queues to the management team

Manage each queue to ensure all incidents and Requests have the correct information and are all updated

Ensure all tickets are in the correct queues

Escalate issues where necessary

Adhering to Incident, Change, and Problem management procedures.

Handle any calls during peak periods

Handle Major Incident Management between the team

Ensure SLA's and KPI's are adhered to

Business process awareness

Highlight trends for review

Qualifications and Skills

Strong organizational skills

Educated to GCSE level in Maths and English or equivalent.

Excellent oral and written communication skills with the ability to communicate effectively at all levels

Clear and Polite telephone manner

Rapid and accurate data entry skills

Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.

Ability to display a logical and methodical approach to problem-solving

A passion for providing exceptional customer service even during a period of stress and pressure.

Experience of working in a team

Passionate, professional, with a ‘can-do’ attitude at all times

Job Type: Full-time

Salary: £20,000.00-£25,000.00 per year

Schedule:

  • Monday to Friday

Administrator - Remote - Home Based
Managed 24/7 Ltd

www.managed.co.uk
Milton Keynes, United Kingdom
John Pepper
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Information Technology Support Services
2009
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