Administrator / Receptionist (Casual) Swansea, Wales
Job description
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
Based primarily at reception, the key focus will be to act as the first point of contact for internal and external customers and students and to offer advice and guidance that includes all areas of learning support, both face to face and over the telephone, delivering excellent customer service and promoting Gower College Swansea.
- Casual contract of employment - Variable hours
- Hours available include Monday to Friday, Evening, Morning & Afternoon
- £10.90 per hour
- Location: across college sites (Tycoch, Gorseinon, Sketty Hall, Jubilee Court and Llwyn y Bryn)
Key Responsibilities:
- To be responsible for the daily reception duties as specific to the appropriate campus, to include answering calls and responding to emails.
- To be the first point of contact for greeting all visitors both internally and external – for example logging and issuing visitors passes and signposting accordingly.
- To be the key point of contact for all enquiries including incoming calls to the campus and transferring or taking messages as required, and the enquiries email.
- To be responsible for the fluid distribution of internal and external mail, franking and distribution and to process orders i.e. materials needed for the mailing systems and ensure delivery of stock.
About you:
- Relevant NVQ Level 2 qualification or equivalent
- GCSE Maths and English qualifications (Grade A-C)
- Knowledge of Microsoft Office and MIS systems
- Experience of working in a fast-paced customer facing role.
Benefits for you:
- Free Parking
- Discounted study opportunities on College programmes
- A Local Government Pension Scheme with an average employer contribution of 21% (2023)
- View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Please note that we are expecting a high volume applicants for this vacancy. If we do, we may close the post before the specified date, therefore an early application is recommended.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
