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About the role Here at Liverpool Football Club, we are looking for an experienced Administrator to work in our Museum and Tours team. This is a 12-month fixed term position.
You will be responsible for the administration and reporting for this area of the business, supporting with the departments KPI’s, P&L, and operational and financial performance. What will you be doing?

• Handling, quoting, and processing all internal and external group requests, both via e-mail and telephone.
• Monitoring and processing payments for all group reservations, working closely with the Finance Administrator to ensure correct invoicing processes and reducing potential credit risk exposure.
• Maintain and develop existing partner relationships with Group Organiser’s, Travel Trade, Agents, and Gift Experience partners.
• To develop and increase group business to LFC in all potential markets through the planning of new strategies and tactics to increase revenue.
• Attend tourism events and exhibitions representing LFC, and effectively follow up all sales leads to achieve targets for sales growth and revenue, generating new clients via effective networking.
• Work alongside internal departments to co-ordinate tour availability, tour reservations, tour guide, and trophy appearances, and staffing evening events.
• Collate and analyse group data, keep accurate records of pricing and sales performance, and circulate to higher management to formulate key marketing and business strategies.
• To support the Senior Coordinator Groups in all ad hoc administration requests.

Who are we looking for?
We are looking for a candidate who has previous experience in an administration role. You must have strong numerical and analytical skills and have excellent computer skills including a wide knowledge of Microsoft office. It is essential that you have substantial experience in Excel and spreadsheets.
Due to the collaborative nature of this role, the ideal person would have the ability to build strong working relationships with all external and internal stakeholders. Be a strong communicator, and confident in both written and verbal communication. In this role it is also important for you to have good attention to detail and are a natural problem solver.
Previous experience within a sales role would be advantageous but not essential. Why should you apply?
This is a fixed term role for 12 months, working 37.5 hours, for 5 out of 7 days per week.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.We are aiming to be the most inclusive football club - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.