Administrator (Counselling and Mental Health Team) Northampton, England
Job description
About the Job
Interview Date: 10 October 2023
The post holder will be part of the Counselling & Mental Health Team, providing the first point of contact for applicants and students wishing to access the services who are experiencing emotional distress and mental health difficulties. You will be providing information and guidance on the work of the team via phone calls, emails and face to face, and support campaigns and promotional events such as University Mental Health Day and Open Days. You will assist the day to day operation of the team and arrange appointments, manage calendars, take minutes at meetings and arrange room bookings as required.
The post holder will be expected to liaise with, and take accurate messages from other UON staff, as well as from external professionals such as GP’s, specialist NHS service providers and other third party stakeholders.
At times when the mental health service is experiencing a high level of demand, the postholder may be required to meet with students to take summaries of the difficulties they are experiencing within higher education, and create Pre-AIRs (Academic Inclusion Reports) and Exam only AIRs for students waiting to access assessments with the Mental Health Advisers and Specialist Mentors. These documents raise awareness of student difficulties and required adjustments.
The post holder will be required to support the team in developing streamlined and automated processes for ensuring a timely response to requests for appointments income generation to help fund services via Disabled Students Allowances.
Hours of work will be 5 days a week, worked between the hours of 8 – 6 as would suit the post holder. Hybrid working would be considered, but we would expect onsite presence for at least 2 days of the week, and attendance in person at whole team meetings.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About You
A robust understanding of confidentiality, data protection and consent.
Excellent written and verbal communications skills, and ability to remain calm and help contain the emotional distress our service users sometimes communicate when contacting the team.
A high degree of computer literacy and experience of formatting and manipulating documents, spreadsheets and online content.
Experience of capturing and manipulating data to generate reports and undertake statistical analysis.
Qualification
Essential
- Education to A level/NVQ level 3 with GCSE English Language and Maths at Grade C or the equivalent
Desirable
- Honours degree, or relevant equivalent
- Qualification and/or training relating to counselling, mental health and/or psychology
- Qualification and/or training in data protection and safeguarding personal data
- Willingness to undertake further education and/or training and development
Department
The Counselling and Mental Health Team are part of the Student Services Department, and the Library, Learning and Student Services Directorate.
About Us
Come to the University of Northampton and you will see that we do things a bit differently.
We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.
We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.
Our commitment to transforming lives and inspiring change is at the heart of all that we do.
Right to Work
All candidates will be asked to provide proof of eligibility to work in the UK at interview.
Equality
We welcome applications from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.
This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.
Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.
Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change
To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/
