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Job description

It’s an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Brighton & Hove and East Sussex communities to avoid hospital admissions and support those being discharged home.

Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. They deliver:

• A rapid response to people in the community who are experiencing acute episodes of ill-health.
• A supported discharge service to facilitate timely hospital discharges.
• Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.

We are looking for Administrators to join us, so if you’re an enthusiastic and motivated individual looking be part of a team providing excellent cutting-edge urgent community care, we’d love to hear from you!

The focus of this role is providing day-to-day administrative support for the multidisciplinary team (MDT).

You will be liaising with patients and their families, staff and other departments or agencies by telephone, taking messages, answering routine enquiries, and escalating queries as appropriate. You will be involved in daily clinical MDT meetings, ensuring patient records are appropriately updated and discharge letters completed.

A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team. Other duties you will undertake include managing medical devices used by the team and supporting them with any system issues such as reporting and dealing with IT problems. You will also have the opportunity to contribute to service planning and development in relation to administration systems and procedures.

The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.

Why work for us?

• Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
• Rated ‘Good’ with 'Outstanding’ features by the Care Quality Commission (CQC)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• A great variety of working environments, in the community, in patients’ homes and in our community hospitals
• Excellent training and development opportunities
• Real Living Wage Employer, with great rates of pay
• Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
• Supportive team environments
• Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
• Access to a wide range of benefits and discounts for NHS staff

Further information is available in the attached job description and person specification.

If you would like to discuss this role or find out more, you can contact our Lead Administrator:

Donna Dartnell 01273 242117 opt 1 opt 2