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Job description

On behalf of Nationwide Building Society, AMS are seeking a Payments Administrator for a 6 month contract with the possibility of permanency or extension, working within our Nationwide House, Pipers Way, Swindon Branch.

At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

• Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
• Employee Networks – We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
• Online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

What you’ll be doing

· Completing a variety of administration tasks within payment disputes

· Handling payment disputes and customer account management

· Resolving issues and customer queries

· Completing refunds on members accounts

· Completing decisions on claims and their values regarding

· Using a variety of IT systems to follow processes and procedures

· Candidate must be IT literate

· Management and ownership of payment disputes, queries, issues

· Excellent written and verbal communication skills

· Communicate effectively with the customer via call, emails, letter

Handle inbound and outbound telephone calls where necessary

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and IT literate.

Here at Nationwide, we can offer this and so much more...

• Salary to be confirmed
• 35 Hours Per Week - full time
• Shifts are Monday-Friday: 8am- 4pm, 9am-5pm or 10am-6pm depending on your team.
• Start date in March 2023
• Primarily a 3 month contract with the potential to go permanent/extension
• Hybrid working schedule

Benefits:

• Career progression
• Weekly pay
• Employee Referral Scheme
• Employee Wellbeing
• Comprehensive training and support plan

If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!

Job Type: Full-time

Salary: £10.90 per hour

Benefits:

• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administrative: 1 year (required)

Work Location: Hybrid remote in Swindon

Reference ID: Project Administrator