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Job description

Administrator:

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Travellers Lane, Hatfield, AL10 8XB

Hours of work: Monday – Friday, 9:00 – 17:00 - with hybrid working

Role summary:

In this role, you will be responsible for processing customer’s purchase orders on to the SAP system, efficiently and in a timely manner, whilst fulfilling all order requirements from beginning to end. Following up all orders to ensure the delivery has been made on time and in full. Also acting as the main telephone point of contact for dedicated customers and answering all customer calls professionally and speedily. Aim to achieve excellent customer service levels.

Skills/Responsibilities:

To be successful in this role you will need to:

• Enhances sales channels and Mitsubishi relationships by developing and continually improving upon processes
• Working collaboratively with the business manager sharing forward forecasts with business planning and operations and clearly understanding the business and customer demands to ensure stock is available
• Promotes and monitors the implementation of new processes to improve the customer journey involving all stakeholders
• Be first point of contact to the sales channels on supply chain issues and communicate to key stakeholders within the business of any information that needs to be understood for customer orders
• Problems and issue should be understood, and problem solved before escalation, if this cannot be prevented then business must be fully equipped with solutions and information.
• Understanding of prioritisation and to be able to make decisions based on data analysis and requirements
• Regular meetings with the sales channels to review service performance against agreed SLA’s and overall customer satisfaction.
• When workshopping new process developments ensure to include the voice of the customer
• Promote internal information sharing between operations and business management team
• Responsible for the overall sales channel operations team to deliver on agreed KPI’s
• The job holder needs to manage their time ensuring all areas of responsibility is looked after, they would need to manage their time: 50% of time spent with customers, 25% with operations and 25% on analysing data
• They will be the key link between business managers, Op’s and sales channels

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Group Income Protection Scheme
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

Job Types: Full-time, Permanent

Salary: £25,000.00-£26,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Hatfield: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Hatfield

Reference ID: Heating Administrator