Administrator South Kensington, England
Job description
Join Imperial’s Disability Advisory Service as the administrator for the team. Working in the Operations sub-team, you will report to the Projects and Operations Manager and support with the administrative and operational duties of the team.
This role will entail a mix of skills, we expect you to have high digital literacy, experienced using Office 365 and CRM systems to improve service delivery. You'll be proactive and demonstrate initiative by using technology to find innovative solutions to improve administrative processes.
You will regularly use your excellent communication skills, both written and verbal, to communicate with students, academic staff, and external partners.
The role is fast paced and demanding, managing various tasks throughout the day.
If you want a role that will put your administrator skills to good use and give you the chance to develop, then we encourage you to apply!
Duties and responsibilities
- Responsible for diagnostic assessment referrals, which includes processing payments, coordinating with both psychologists/assessors and students to setup diagnostic assessments, and ensuring all parties have the required information.
- Provide information about our service to students and signpost them to the relevant teams and sources of information. At times, you may have to support students who are distressed or who are disclosing sensitive information, therefore, a good knowledge of the service and the College, and understanding the boundaries of your role are crucial.
- You will use Maximizer CRM to complete various daily tasks (for example, updating records, sending large mail outs, making email/document templates, checking data quality) and to support with service delivery.
- You will undertake various financial tasks which include, raising purchase orders, processing invoices, and maintaining accurate financial records of spending.
- As website editor, you will update the DAS website, in consultation with the POM, and ensure that the information on our website is accurate and conforms to accessibility and legal requirements.
Essential requirements
- Excellent customer care skills, including sensitivity to the needs of your customers and able to provide a positive and adaptable customer-focused service.
- Clear and effective communicator, particularly at articulating challenges and defining tasks for delivery and delegation.
- Ability to handle and prioritise a demanding workload independently within agreed timeframes as well as demonstrable experience working well within a team.
- The ability to produce quality work with accuracy and attention to detail.
- Advanced IT skills, Word (for general administrative duties), Excel (with an understanding of pivot tables and formulas such as V-Lookups) and a solid understanding of other Office 365 apps.
- Experience using a CRM system, understanding its capabilities and how to use it to progress work, for example, building reports and dashboards to manipulate data and retrieve information.
Further information
This is a full time and open-ended role, based at South Kensington Campus. Your working hours will be from 09.00 to 17.00. There may occasion when travel to other campuses is required.
You will work a minimum of 3 days on campus, however, this may increase during busier times. During your induction, you will be on campus every day while you receive training.
Between October and December (our busiest service period), there is a restricted annual leave allowance. However, from January to September there is greater flexibility to take longer periods of annual leave.
Candidates are required to complete an online application, with supporting statement. CVs only will not be considered.
Should you require any further details on the role please contact: John Aouad, Projects and Operations Manager - [email protected]
Documents
- Job Description Administrator.pdf
