IT Support Engineer London, England
Job description
IT Support Engineers provide technical support and administration for all internal end-user software, hardware, and connectivity.
Role Responsibilities:
1. Provide front line user support for all Peel Hunt’s internal, and third party tools, and technologies
2. Answer support queries via telephone, email, and in person, taking ownership of problems and following them through to resolution
3. Identify, diagnose, research, track, and resolve technical issues within current product offerings while also investing in next generation of products and services
4.Contribute to a team of high-performing technologists that is focused on developing and improving user experience
Key Capabilities and Knowledge:
· Exceptional communication skills
· Excellent problem-solving methodology and analytical approach
· Ability to work under pressure and complete tasks to set deadlines
· Ability to learn quickly and apply knowledge
· Strong understanding of Microsoft Windows operating systems and productivity software (Excel, Word, PowerPoint, Visio, Windows)
· Experience working with Microsoft administrative tools, such as Active Directory, Group Policy and SCCM
· Ability to pick up on trends to identify wide-spread issues
· Willingness to work as part of a team to deliver projects and change within the firm
· Understanding of Audio Visual Systems
· (Desirable) Knowledge of finance applications such as Bloomberg & Eikon
Role Competencies:
· Effective communicator
· Problem Solving
· Technical Expertise
· Detail Orientated
· Commercial Awareness
· Analytical
· Organised
· Attention to detail
Job Type: Full-time
Salary: £35,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Gym membership
- Private medical insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have right to work in the UK?
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 3 years (required)
Work Location: In person
Application deadline: 01/09/2023
Reference ID: IT Support Engineer
