Administrator Remote
Job description
Administrator (working from home)
Key Details
- Hours: Full time (37.5 hours per week)
- Location: Home working, with occasional need to attend in person seminars around the UK (around 10-15 days a year).
- Salary: £28,000
- Reporting to: Jennie Hargrove (Chief Operation Officer)
Job Description
We provide educational and training services in employment law to employment lawyers and HR Professionals, through two sister companies:-
- the first company provides online and in person lectures to employment lawyers and HR Professionals, along with other one-to-many training resources, such as HR Policies and redundancy toolkits. Most of our resources can be seen at www.danielbarnett.com
- the second company is a membership club providing community and interactive online resources for the UK’s smartest HR professionals (www.hrinnercircle.co.uk).
You will be employed by the first company, Employment Law Services Limited, and will also provide services for the second company, HR Inner Circle Limited.
Your key responsibilities will be:
1. Handling advertising on our regular employment law email updates: dealing with initial enquiries via email and preparing proofs for clients; keeping careful records for our bookkeeper for invoicing purposes.
2. Managing monthly legal update bulletins which we prepare for clients: carefully proofreading two Word documents to check for spelling and grammatical errors; emailing a list of clients each month with the content; liaising internally with colleagues to prepare email templates; keeping our bookkeeper informed as to what she needs to invoice out.
3. First point of customer contact for our courses and events: responding to incoming emails and phone calls and deal with customer queries; handling the booking administration.
4. Managing the back end of our podcasts: uploading podcast episodes into our software, adding shownotes and including descriptions of each episode.
5. Travelling to events where possible and helping with the on-site administration (our next lecture tour is to seven cities in November 2023: www.hrsecretstour.com).
6. Sending out postal mailings, such as welcome packs for new HR Inner Circle members. Important: you will need to have sufficient storage space for the things we need you to post out, enough for half a dozen boxes of books, stationery and similar.
Additional responsibilities:
7. Helping manage our subscriber database.
8. Helping members of www.hrinnercircle.co.uklocate items on our website, or with other general queries.
Skills required
Essential:
- proficient with IT, particularly the Mac ecosystem. We use Macs, not PCs.
- unflappable and unfailing polite, even when customers annoy you.
- outstanding use of English language and an eye for detail in written communications.
Desirable (we can train you):
- familiar with MailChimp, Slack, Dropbox and Zoom (we use these tools a lot).
- some knowledge of HR or employment law.
- a basic understanding of Wordpress, or the IT skills and intelligence to learn it quickly.
This is a great job for someone who:
· has exceptional organisational skills.
· enjoys working from home and communicating (mainly) electronically.
· has excellent interpersonal skills, including a clear, jargon-free, simple writing style and a friendly, approachable personality. Must be at ease when talking to customers.
· is resourceful, and takes ownership and pride in their work.
· has a thorough understanding of how to use a Mac computer.
· possesses real attention to detail.
· is confident and able to deal with (occasionally) demanding clients.
· is able to act with discretion when dealing with confidential matters.
· can handle (occasionally) blunt feedback.
· has at least two years’ experience as an administrator, PA, or similar, or is a University graduate with at least a 2:1 degree.
Here’s what the right person will love about this position:
· you’ll help launch new products and organise conferences.
· you’ll be at the cutting edge of the legal and HR information business.
· you’ll get to work from home.
Note: Some knowledge of employment law will be an advantage, but is not necessary.
Salary: £28,000 plus stakeholder pension and 5.6 weeks’ holiday.
Application Process
1. Apply to Jennie Hargrove via Indeed or by email ([email protected]) sending:-
· a covering letter (brevity is good), telling us:-
(a) after reading the job description and details, why you feel you are a great fit?
(b) about one challenge (ideally work related) that you’ve had, and how you managed it.
(c) do you listen to podcasts or read blogs? If so, what are three of your favourites?
(d) is there anything else we should know about you?
· your CV (no more than two pages of 12–point type, please)
· your contact details.
It would be helpful if your email said where you heard about this vacancy.
Closing date for applications: Friday 1 September 2023 at 5pm.
2. First round interviews will be held by Zoom, probably on 7th/8th September 2023. The interview will last about 20 minutes.
3. The top three candidates at interview will be invited to undertake some trial tasks (we will pay a flat rate of £100 for about a day of your time; the timing is flexible), and then to a second round interview by Zoom.
Ideally we would like the successful candidate to start by the first week of October 2023, but we can and will wait a little longer if you have to serve out a notice period.
No agencies please.
Job Type: Full-time
Salary: £28,000.00 per year
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Application question(s):
- Please tell us, in a short sentence, about some of the services we offer to our customers.
Education:
- A-Level or equivalent (required)
Experience:
- Administrative: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 01/09/2023
Expected start date: 02/10/2023
