Administrator London, England
Job description
Company Background
Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.
As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.
We believe that a car park isn’t just somewhere where people leave their cars. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.
Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!
We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.
CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of the market.
We are looking for an experienced Administrator to join our operations team.
- Reviewing and responding to high volumes of written customer appeals and correspondence received by post and email.
- Preparing documents to send to customers within strict deadlines.
- Occasionally dealing with telephone and email queries from customers.
- Manual data verification and checking.
- Making suggestions for developing procedures to improve service delivery, customer focus and efficiency.
- As part of the team, you will be expected to perform different administrative tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Person Specification:
- One-year minimum experience in administration.
- Minimum level of education: A levels or equivalent.
- Experience in working with Microsoft Office with strong Excel skills.
- Experience in working against targets and deadlines.
- Excellent written and spoken English.
- Confident and professional telephone manner.
- Attention to detail and good record-keeping.
- Ability to prioritise and manage a heavy workload efficiently.
- Ability to multitask and adapt to changes in the work environment on short notice.
- Positive, friendly, and professional demeanour
This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you will work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand-out service.
Sound like your perfect match?
If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you. We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.
We offer:
- Holidays: starting at 22 days plus bank holidays per year, increasing with the length of service.
- Hybrid working is available after completing the probationary period.
- Company laptop.
- It’s a full-time permanent role, Monday to Friday, 37.5 hours per week.
Job Type: Full-time
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Reference ID: CC - Appeals
