Administrator Spalding, England
Job description
JOB DESCRIPTION
Administrator
Reporting to: Admin Manager
Hours of work:20 hours per week
Key Contacts: Partners, Operations Manager, Lead Nurse, Lead Pharmacist
DUTIES & RESPONSIBILITIES:
The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary, and cooperation should not be unreasonably withheld.
General
- Familiarise yourself with the features and functionality of the clinical system and any associated programmes to ensure knowledge is current and systems are efficiently and effectively utilised
- Escalate technical issues to the appropriate person and/or organisation
- Liaise with key contacts to ensure all staff and work processes are effectively contributing to practice clinical performance and meet contractual clinical requirements
- Processing all private work such as: Insurance Reports, Holiday Cancellation
Questionnaire’s, copy records and SARS.
Administrative Support
Support the following key functions within the admin office, following training:
- Scanning
- Copying
- Completion of data searches
- Completion of registration processes
- Summarising of patient records
- Red coding of patient records
- Administration of document management processes
- Choose and Book Coordinator
Patient Recall
- To conduct searches on the clinical system to identify patients for recall and ensure invites are made in a timely manner via telephone or letter and appropriately read coded within the patients’ medical record
- Operate the programme of recall to harmonise recall for patients on multiple registers, thereby reducing impact on patients and reduce unnecessary patient contacts.
- Operate the programme of recall to smooth workload across the financial year as much as possible
- Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol
- Compose appropriate patient letters and information leaflets
- Within defined protocols enter and amend clinical read codes in patients’ medical records
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.
Job Type: Part-time
Part-time hours: 20 per week
Salary: From £9.50 per hour
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 17/02/2023
