Administrator Leeds, England
Job description
Client Success Representative (Insurance Administrator)
Do you want to work with some of the world’s best insurance brands and provide customers a range of market-leading digital tools, backed by truly superb service and tailored advice?
Does a fast paced, growing business environment appeal to you?
This is a hybrid role with the flexibility to work from home and from the Aon Digital office in Leeds.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Customer Success Representative, you will work closely with the Client Managers to service client needs. You will:
Process changes to policy cover, certificates of insurance and endorsements in a timely manner.- Take payments and process client documentation
- Transition client data to different systems.
- Adhere to Key Performance Indicators (KPIs) and making sure Service Level Agreements SLA’s are maintained
- Track individual performance daily to ensure all tasks are completed on time and to a high level of quality
- handle new and renewal applications ,, manage client relationships and deliver industry leading service.
- Take inbound/make outbound calls to customers and insurance partners to provide or gather information and ensure all queries are resolved quickly
- Be responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
Aon Digital, a new division of Aon UK, is focused on helping the self-employed and small business owners to understand, compare, buy and manage all their insurance in one place. We are on a mission to transform the way this customer base is serviced.
We expect massive growth over the next few years, which means you can expect plenty of opportunities for advancement and have some fun along the way
Skills and experience that will lead to success
As a Customer Success Representative your skills will ideally include:
An eye for detail, someone who prides themselves on getting it right first time (every time!)- Ability to work in a regulated environment where key processes must be followed consistently and accurately; ensuring Service Level Agreements (SLA’s) are maintained
- Ability to build strong relationships, initiate action and adjust to change
- A great listener who can flex their style to different customers to build rapport
- self-motivated; excellent communication skills and passionate about delivering superb service
- Insurance experience (especially commercial insurance) is a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
