Administrator - 12 month Fixed Term Contract Dundee, Scotland
Lloyds Banking Group
Full Time
Dundee, Scotland
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Sunday 18 June 2023
Salary Range
£21,285 - £23,650Agile Working Options
Job Description Summary
A full time 12 month Fixed Term Contract
Job Description
Embark Group is one of the largest retirement solutions providers in the UK. A technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark is now part of Lloyds Banking Group, a leading UK based financial services group providing a range of banking and financial services, passionate about personal and commercial customers with a clear purpose; to help Britain prosper.
We're significantly increasing the size of our operations within our newly refurbished Dundee city centre office. Our expansion gives excellent opportunities for you to develop a rewarding career within financial services and join us on a 12 month contract as an Administrator within our Platform Services transfers team.
We have a strong track record of applying the very latest technology to our businesses, alongside smart capital and even smarter people to help each of our businesses grow!
How will you make an impact?
As a Platform Administrator you'll operate within the back office operation, dealing with multiple products including ISA, GIA, JSIPP, JISA & SIPPs, where you'll deliver consistent high levels of customer service to our Embark platform clients, as well as key account partners and service providers
You'll also bring an analytical and systematic approach to problem solving, be able to use own initiative, while also contributing to effective team working. As we're committed to continuous improvement, you'll also be expected to actively look for opportunities to be more efficient and improve the service provision of the team
What your day will look like as a Platform Administrator
- Providing an exceptional service to our customers, owning all customer requests through to a successful conclusion
- Identifying, logging and resolving customer complaints as per FCA guidelines
- Collaborating with service partners and investigating potential system issues
- Back office processing such as address changes, bank account authorisation and general client processing outside of STP
- Adopting 'Treating Customers Fairly' principles to ensure they are at the heart of all you say and do
- Delivering a ‘Right First Time’ approach to ensure a reduction in the cost of rework, errors and compensation
What will make you successful in role?
- Proven experience within an administrative support function or similar role would be beneficial, particularly those who have previously worked in a platform environment (both front and back office)
- Excellent planning and organisational skills with a high level of attention to detail
- Ability to manage complaints and queries to effective resolution/escalation.
- Professional and clear communicator with the ability to build strong relationships
- Strong numeracy skills with proficiency using Microsoft Packages
- Possess good diagnostic, analytical and process skills with the ability to work to work to deadline
- High levels of drive, enthusiasm and self-motivation to cope with a busy and fast-paced working environment going through significant change.
What makes you stand out?
Previous platform or pensions experience with an understanding of the rules and regulations attached to the products we administer (SIPP, ISA and GIA)
Finally
So why should you apply?
You’ll become part of a team that has an inclusive, values-led culture. This means we embrace that not everyone is the same or likes to work in the same way. We're focused on delivering for both our customers and our colleagues; you’ll receive support to learn, grow and develop, benefitting from a huge range of opportunities opened up by being part of our Group.
We’re committed to building a diverse workforce that represents the customers and communities we serve. We believe that creating equal opportunities means allowing colleagues to bring their whole selves to work – so we’re dedicated to creating a culture where everyone can. Add to this our comprehensive range of benefits; including our flexible package that allows you to choose what you want.
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
