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Hybrid working will be considered after successful completion of the probation period due to business needs.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

AO Administrative Officer Enforcement

Salary £21,775

Proud to Serve. Proud to keep justice going.

Who Are We?

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

Key purpose of the role

Criminal Fines Collection and Enforcement (Enforcement) is the part of HMCTS responsible in the main for the collection and enforcement of financial penalties imposed by the criminal courts and the subsequent disbursement of funds. Financial penalties include fines, costs, victim surcharge, and compensation to victims of crime. HMCTS takes the recovery and enforcement of financial impositions very seriously and remains committed to ensuring impositions are paid.

The courts will do everything within their powers to trace those who do not pay and use a variety of means to ensure the recovery of criminal fines and financial penalties. Money can be deducted from an offender's earnings or benefits.

Other ‘upfront’ compliance actions include, increased use of telephone and text message chasing and use of tracing tools. Warrants can be issued instructing approved enforcement agents to seize and sell goods belonging to the offender. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Community Penalty Breach Warrants and other enforcement work.

Duties may include:

• Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
• Process financial information
• Contact relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
• Create and update records on in-house computer system and data input.
• Collection of financial impositions imposed by the court.
• Enforcement of financial impositions using designated Fines Officer Powers.
• Process Casework including standard documentation and information, court orders, claims, fines, fees etc.
• To work to workload targets in terms of throughput and accuracy.

What will the successful candidate look like?

We are looking for resilient, resourceful, and adaptable individuals who can show they have the experience required to deliver in a fast-paced organisation and can thrive in an environment that is changing constantly.
You will need strong organisational and communication skills as well as being a good team player. You will demonstrate a strong ability to prioritise workloads, adapt to changing priorities and most importantly put the customer at the forefront of everything you do.

Civil Service benefits include:

• Access to a generous Civil Service pension scheme.
• 25 Days holiday rising with service.
• 1 “Privilege” day holiday per year.
• Option to buy or sell up to three days leave each year.
• Benefits such as retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption, and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Interest free season ticket and bicycle loans.

Additional Information

Applications are invited online via Civil Service Jobs: www.civilservicejobs.service.gov.uk.

Once submitted, your application will be managed through an online system (Justice Jobs). Your application will be reviewed, and you will be notified if you have or have not been successful at this stage. If you have been successful, you will be invited to book an interview.

The interview will focus on your Behaviours and Strengths, based on the Civil Services Success Profiles. For more information on success profiles, please visit - https://www.gov.uk/government/publications/success-profiles.
During the Interview you will be assessed on the following Behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Support When Applying

For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (hmctsjobs.co.uk)

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
[email protected]
Telephone :
0845 241 5359

Recruitment team :

Email :
[email protected]