Administrative Officer - Learning and Support Team Leeds, England
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About the job
Job summary
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.
Job description
Administrative Officer – Learning and Support Team – Role Overview
We are looking for an Administrative Officer to provide essential administrative functions to our Learning and Support Team. We’re looking for someone who is eager to contribute to our Learning and Development (L&D) function through their excellent organisational skills. You will have a naturally supportive nature and be willing to undertake a range of tasks to support the team and wider agency.
Being ‘a great place to work’ is one of the key objectives for the Valuation Office Agency. We are dedicated supporting our teams and offering them the opportunity to continuously improve. Therefore, we are committed to providing a high-quality learning and support offer that reflects the needs of our workforce.
Key Responsibilities:
- Resolving queries received from the business, both verbally and in writing.
- Booking internal and external training facilities.
- Administration of the Learning Management System - Including management of learner accounts, booking new employees onto relevant learning events, and resolving any difficulties for individuals who are attending events.
- Supporting front line trainers in the smooth running of events. This may include contacting venues with a list of attendees, following up non-attendance at events, and collating feedback.
- Collating and providing statistics for the L&D management team to feed into agency wide reporting.
- Monitor event waiting lists and allocate spare places where appropriate to ensure workshops are full where possible.
- Support the wider L&D team with ad hoc tasks where appropriate.
Person specification
We are looking for an individual with a willingness to contribute to the Learning and Development function who can undertake administrative tasks to a high standard.
It’s not necessary for you to have experience in this specific area but you’ll be passionate about providing a high level of service for our stakeholders and be a great team player.
Essential requirements
- Good oral and written communication skills as the role will involve supporting a wide range of customers and stakeholders.
- Good organisational and planning skills – able to prioritise competing demands effectively.
- Excellent team player who can work flexibly to understand the needs of both their immediate team and the wider team they support.
- Ability to build effective relationships with a range of stakeholders.
- An understanding of how to deliver a quality service to customers and stakeholders by understanding their needs and expectations.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Communicating and Influencing
- Delivering at Pace
Benefits
The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.
The VOA also operates Hybrid Working – your role will be a combination of office and home working.
We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service.
- Pay – In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 26% of their salary. Please click on this link for further information Civil Service Pension
- Family friendly policies – Our maternity, adoption or shared parental leave encompasses 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid at your discretion. We also offer paternity leave of 4 weeks at full pay.
- Personal support – We offer extensive special leave to help balance your life and work commitments, a variety of non-financial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and physical wellbeing services.
- Coaching and development – We are committed to continuous professional and personal development. You will be supported by colleagues with a wealth of knowledge and experience to continually grow in your role.
- Essential Equipment - VOA will support everyone to get additional essential kit and equipment, to make sure they have a suitable and safe home working environment.
Download the Employee Value Proposition for full details of the benefits of being a VOA employee at: https://www.gov.uk/government/organisations/valuation-office-agency/about/recruitment
Things you need to know
Selection process details
If you can meet our person requirements above we are keen to hear from you.
To apply for this post, you must complete an online application with the following:
A CV setting out your Job History/Full Qualifications/Previous skills and experiences.
A Personal Statement (maximum 750 words) - In no more than 750 words, please outline your suitability for the role. Please ensure you pay particular attention to the ‘Essential Requirements’ when writing your answer.
Sift - 9th May 2023
We will assess you on CV and Personal Statement
Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview
Interviews - Week c/o 22 May 2023 – (25th and 26th)
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description and strengths.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Behaviours
The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.
Further Information
This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.
Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.
The VOA is an office-based organisation, however as all of our roles have aspects which can be completed from home, all colleagues have the ability to work a hybrid working pattern. The amount that colleagues work from home or office is defined by several factors including the nature of the work they carry out, the needs of their stakeholders, their development needs and personal circumstances such as caring responsibilities. To learn more about the hybrid working arrangements that could be available in this role, please contact the vacancy holder.
Pre-employment Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
Terms & Conditions
Voluntary terms apply.
Please note that the VOA has updated its terms and conditions of employment as part of Civil Service Reform. For more information on how this will affect you, please see attached FAQ document.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order
Starting Work
The successful candidate will normally take up duty within one month from notification of successful completion of pre-employment checks.
Applying
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email [email protected]
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Concerns/Complaints
The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address [email protected]
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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