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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Background

Efficient administrative staff who strive to achieve the highest standards of customer service are crucial to the effective operation of the Courts, Tribunals and service centres within HM Courts and Tribunals Service (HMCTS). The National Business Centres (NBC) are one of the core elements within HMCTS whereby administrative and contact functions have been centralised. The NBCs work to ensure that bulk administration and customer contact are delivered to a high standard, allowing our customers to access the services they need with HMCTS. The NBCs have sites in various locations in the UK, covering different areas of work delivered by HMCTS, such as Civil Money Claims, Divorce, and Tribunals.

We’ve been modernising our justice system to make it more straightforward, accessible, and efficient. As part of this ongoing reform programme we have a number of fantastic opportunities available to join our team.

We are offering contracts which based on individual circumstances can be full time, part time or compressed hours. We also offer a range of working patterns. The posts will be based at our National Business Centre in Northampton Town Centre, and whilst the nature of our work largely requires employees to be office based, we may be able to offer hybrid working arrangements. However, this will be discussed on a case-by-case basis and cannot be guaranteed.

Role Purpose

Our administrative teams are the core of the NBC, delivering great customer service and operational processing work to enable Justice. The teams work across a variety of jurisdictions and get chance to not only deliver the processes and service to customers, but to shape and continuously improve the way we operate. Typical roles include processing paper and digital work from customers, telephony, customer complaints and correspondence, and other administrative work. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

Key accountabilities include:

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch
• Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
• Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid
• Liaise with customers to provide updates and answer queries
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

Other duties

• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Additional Information

Applications are invited online via CS Jobs www.civilservicejobs.service.gov.uk and your application will be managed through an online automated process.

The first stage of the process is to apply by submitting an example of previous experience in a Statement of Suitability. Please give as much detail as possible regarding why you are suitable for this position in line with the Job Description. Your application will be reviewed, and you will be notified if you have or have not been successful at this stage. If you have been successful, you will be invited to book an interview.

The assessment will include an interview focusing on your behaviours and strengths, based on the Civil Services Success Profiles. For more information on success profiles, please visit - https://www.gov.uk/government/publications/success-profiles

During the Interview you will be assessed on the following behaviours:

• Managing a Quality Service
• Changing and improving
• Working together

Please refer to the Job Description for further information on this role.

Support when applying

For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (hmctsjobs.co.uk)

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Working Together

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
[email protected]
Telephone :
0845 241 5359

Recruitment team :

Email :
[email protected]