Administrative Officer - CCBC

Administrative Officer - CCBC Northampton, England

HM Courts and Tribunals Service
Full Time Northampton, England 21775 GBP ANNUAL Today
Job description


Reference number




Job grade

Administrative Officer

Contract type


Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




    About the job


    Things you need to know

    Apply and further information



About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:


Efficient administrative staff who strive to achieve the highest standards of customer service are crucial to the effective operation of the Courts, Tribunals and service centres within HM Courts and Tribunals Service (HMCTS). The National Business Centres (NBC) are one of the core elements within HMCTS whereby administrative and contact functions have been centralised. The NBCs work to ensure that bulk administration and customer contact are delivered to a high standard, allowing our customers to access the services they need with HMCTS. The NBCs have sites in various locations in the UK, covering different areas of work delivered by HMCTS, such as Civil Money Claims, Divorce, and Tribunals.

We’ve been modernising our justice system to make it more straightforward, accessible, and efficient. As part of this ongoing reform programme we have a number of fantastic opportunities available to join our team.

We are offering contracts which based on individual circumstances can be full time, part time or compressed hours. We also offer a range of working patterns. The posts will be based at our National Business Centre in Northampton Town Centre, and whilst the nature of our work largely requires employees to be office based, we may be able to offer hybrid working arrangements. However, this will be discussed on a case-by-case basis and cannot be guaranteed.

Role Purpose

Our administrative teams are the core of the NBC, delivering great customer service and operational processing work to enable Justice. The teams work across a variety of jurisdictions and get chance to not only deliver the processes and service to customers, but to shape and continuously improve the way we operate. Typical roles include processing paper and digital work from customers, telephony, customer complaints and correspondence, and other administrative work. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

Key accountabilities include:

  • Preparing papers and files for court, tribunals, hearings and meetings.
  • Producing court/tribunal documents.
  • Creating and updating records on in-house computer system and data input.
  • Post opening and dispatch
  • Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
  • Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid
  • Liaise with customers to provide updates and answer queries
  • Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

Other duties

  • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Additional Information

Applications are invited online via CS Jobs and your application will be managed through an online automated process.

The first stage of the process is to apply by submitting an example of previous experience in a Statement of Suitability. Please give as much detail as possible regarding why you are suitable for this position in line with the Job Description. Your application will be reviewed, and you will be notified if you have or have not been successful at this stage. If you have been successful, you will be invited to book an interview.

The assessment will include an interview focusing on your behaviours and strengths, based on the Civil Services Success Profiles. For more information on success profiles, please visit -

During the Interview you will be assessed on the following behaviours:

  • Managing a Quality Service
  • Changing and improving
  • Working together

Please refer to the Job Description for further information on this role.

Support when applying

For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (

Person specification

Please refer to Job Description


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Changing and Improving
  • Working Together


  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    SSCL Recruitment Enquiries Team
    Telephone :
    0845 241 5359

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Administrative Officer - CCBC
HM Courts and Tribunals Service
London, United Kingdom
Unknown / Non-Applicable
Company - Public
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