Administrative Officer Apprentice Bristol, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Apprenticeship
Business area
Type of role
Operational Delivery
Quality
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
We welcome applications from every part of the community, and we don’t discriminate against any gender identity. We’re especially interested to hear from underrepresented groups in the DfT such as gender diverse, ethnic minority, LGBT+ and disabled candidates.
Are you looking for your next challenge or seeking to launch a career in the Civil Service?
We are looking for people who share our values of honesty, integrity, objectivity, impartiality, and professionalism and want to play an important role in the UK automotive sector.
- Do you have great attention to detail?
- Are you organised and achieve deadlines?
- Do you strive for excellent customer service?
If so, this is a great opportunity for you to join the VCA!
Job description
The Vehicle Certification Agency (VCA) is the UK Type Approval Authority and ensures that road vehicles meet the minimum safety and environmental standards as required by GB, UK, and UN regulations. The integrity, objectivity, impartiality, and professionalism of our staff is vital to delivering this service for the automotive sector.
We now have an exciting opportunity for Administration Officer apprentices to join us.
These roles could be based in either of our Statutory Operations departments in VCA at either our Bristol or Nuneaton offices. You will be an important part of VCA, working across departments to support our activities and deliver our services to the automotive industry. This post will be an exciting dynamic role, encompassing a variety of administrative support working, engaging with colleagues in the UK and overseas. This is an ideal opportunity for a highly organised individual, who thrives on responsibility and working and networking with multiple departments and stakeholders within a busy environment.
Read and see more about working in Statutory Operations here.
The Level 3 Public Service Operational Delivery Officer Apprenticeship:
An apprenticeship is an exciting opportunity to ‘earn whilst you learn’ by combining theoretical learning with practical ‘on-the-job’ experience; allowing you to work towards a nationally recognised qualification, whilst building skills in your daily role and earning a salary. An apprenticeship also allows you to secure a qualification with no tuition / student fees as the programme is fully funded by the department.
You will spend 20% of your contracted working hours dedicated to your apprenticeship and will be surrounded by a supportive network. You will be allocated a mentor and will have regular development conversations with your line manager to ensure your learning needs are met and you are on track to successfully complete your apprenticeship.
The apprenticeship will provide you with new skills to apply to your job role, ensuring you are continuously learning, in a stretching but supportive environment.
Further information about the Apprenticeship is available here.
Responsibilities will include, but are not limited to:
- Checking of manufacturer’s documentation to facilitate the issue of high-quality documentation correctly first time. This will involve referencing and validating against multiple data/information sources.
- Actively monitor, respond to and file appropriately correspondence received in shared mailboxes.
- Answering enquiries via MS Teams (calls & messages) and e-mail.
- Issuing documentation within agreed time frames and SLAs (internal & external) to VCA customers
- Keeping all VCA stakeholders informed on the progress and extent of current workload to facilitate efficient decision making, planning and delivery of work areas.
For further information, please see the attached Role Profile.
Person specification
About You
We would like you to have an interest in working in the operational delivery profession and completing a Level 3 Public Sector Operational Delivery Apprenticeship.
You will be enthusiastic and display a pro-active approach to all tasks.
You will have excellent communication skills, both written and verbally, with great attention to detail.
We will look to you to be organised and able to work efficiently as part of a team to achieve an objective.
You will have good IT skills and be comfortable using Microsoft packages.
Entry Requirements
To be eligible for this programme, you will need to:
- Be at least 16-years old.
- GCSE English and Maths (grades 9 to 4 or A* to C)
- Have the right to work in the UK.
- Have been a resident in the UK/EA/EEA continuously for 3-years before starting the apprenticeship.
- Have left full-time education when the apprenticeship starts.
- Not be in receipt of funding for other learning programmes (including another apprenticeship)
Qualifications
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Developing Self and Others
- Working Together
Benefits
The Vehicle Certification Agency is the designated UK Vehicle Type Approval Authority. We have over 30 years’ experience supporting industry by providing internationally recognised testing and certification for vehicles, their systems and components.
If you would like to read more about VCA and the benefits of working for us, visit our Careers website!
Things you need to know
Selection process details
How to Apply
We will ask you to complete a CV and Personal Statement. Your CV will be used to assess your qualifications (if you are still sitting your exams and have not received your grades, please enter your predicted grades).
For your Personal Statement please provide detailed evidence of your experience of the following:
- Excellent communication skills, both written and verbally.
- Work efficiently as part of a team to achieve an objective.
- Having good IT skills, comfortably using Microsoft packages.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview
The sift is due to take place from 26th June 2023.
Interviews will be held week commencing 10th July 2023.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email [email protected] for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
