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Job description

An exciting opportunity has arisen for an innovative Reception Supervisor to join our friendly hardworking and forward thinking team. This is a permanent position for 26 hours a week. The role will be based in the Therapies out-patient Department at the Burton site.

The ideal candidate will have excellent leadership and communication skills and be able to work as part of a team.

This is an exciting time to join our organisation and this role is integral to our approach to patient care, both face-to-face and on the telephone.

• Hold responsibility for the day-to-day supervision of reception and associated functions.
• Manage the reception team and support the receptionists
• Act as a role model to the reception team, supporting, motivating and promoting staff relations
• Have a full understanding of the appointment system
• Oversee the alteration/cancellation of clinics and make alternative arrangements in an emergency.
• Oversee mandatory training and training of all reception staff
• Ensure adequate staffing levels, organise rotas ensuring all functions are covered
• Manage day to day issues that may arise within the team or with individuals

Closing date of applications: 10 August 2023

Interview date: 24 August 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.