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Job description

An exciting opportunity has arisen for an Admin co-coordinator to join to the Single Point of Access Team. The post will be based at the Northern General Hospital.

The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service. Will ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.

They will support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.

• To ensure efficient, effective and innovative service delivery.
• To assist the SPA Management Team to deliver the service to meet the agreed aims and objectives.
• To provide effective leadership, direct supervision and support for SPA staff.
• To manage the day-to-day operation of SPA administration functions to maintain provision of high quality services and effective working relationships.
• To manage the operational staff to deliver the required level of service in each functional area and to achieve agreed KPIs.
• To assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service.
• To ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
• To support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
• To provide operational and training support in SPA to ensure targets and deadlines are achieved.
• To deliver in-house training and to assist in the overall development of training strategies.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager.

Please note this advertisement is for fixed term/secondment opportunities.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.