Administrative Assistant - Womens Health Ipswich, England
Job description
An exciting opportunity has arisen for a highly motivated and forward thinking Administrator within the Integrated Therapies administrative team, having specific administrative responsibilities for the Women’s Health Physiotherapy Department with flexibility to cover other administrative duties across Integrated Therapies outpatient services when required. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department.
You will have good communication skills, ability to work well in a team and excellent attention to detail and accuracy. You must have an excellent telephone manner, as you will be speaking to patients and their families on a daily basis. You will also need to be able to plan and prioritise effectively, work within defined deadlines and have the ability to work flexibly to meet the demands of the service. You will be confident with Microsoft Word, Excel and Power Point as well as a working knowledge of the Lorenzo patient administration system (or the ability to learn).
You will ideally already have experience of working within the NHS.
Currently this post is fixed term until 30th September however there is a strong possibility of this being extended until June 2024.
Providing a flexible, comprehensive, and efficient administrative service Managing PTL / choose and book referrals and other patient pathway related information identifying any deviation from expected planned progress, implementing solutions and highlighting by exception cases that are not resolved to the Clinical Team in a timely manner to expedite the continuing care of patients and the maintenance of RTT 18 weeks performance indicators.
Training and developing junior administrative, and apprentices to ensure all required competencies are achieved and sustained and introduction of new technology and processes are supported to deliver a responsive administrative service.
Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities including (but not exclusively) the following: Manage mail
Validate and process clinical diary template changes of Therapists in accordance with procedures and in coordination with system support teams in order to maximise effective time management.
Manage and maintain the e-referral / Choose and Book process.
Manage and maintain the PTL escalating unresolved issues to the Clinical Team/Therapies Manager.
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.
For further information or an informal discussion please contact Jacqui Wright (Senior Ops Coordinator for Integrated Therapies) on 07952328799.
