Administrative Assistant, The Savoy London, England
Job description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job title: Administrative Assistant
Department: Admin & General
Inspired & supported by: Director of Quality & Sustainability
You will be accountable for:
Completing a variety of day to day tasks to a high standard and in a timely manner. To interact professionally at all levels, including internal and external stakeholders, senior hotel leadership team, clients and contacts.
Your key responsibilities & Contribution will be:
To handle various requests and queries (no two days are the same!), organise and schedule meetings using admin software, arrange travel itineraries, assist in the preparation of regular reports, prepare charity vouchers, submit and reconcile basic expense reports, book and communicate with guests on VIP stay and dining reservations, provide support with online guest review responses and general guest correspondence, with ad-hoc research projects.
To work alongside the Director of Quality and Sustainability to help maintain the understanding and communication of the hotel’s Forbes Five Star Luxury Travel Guide and Leading Quality Assurance (LQA) service standards, with the potential of participating in presentations, internal audits and colleague orientations.
What you will need to do in this role:
- Excellent English language written and verbal communication skills
- Accuracy and attention to detail - important as dealing with some data and figures
- Strong time management skills and ability to prioritise work
- Ability to multitask, be flexible and adaptable
- Professional and friendly demeanour
- Maintain confidentiality of information
Understanding of office management systems (proficiency in MS Office (MS Excel and MS PowerPoint in particular)- Follow all company policies and procedures, ensure well-presented and professional personal appearance
- Ability to work independently when required
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and benefits including pension and life assurance
- Laundry services & dry cleaning for uniform
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Colleague restaurant
- Colleague gym facility and gym membership discount
- ‘Be our guest’ complimentary hotel stay after successful completion of probation
- Employee assistance program
- Cycle to work scheme
- Savoy hotel discount and discount across Accor hotels worldwide
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill within the hotel
- 20% at Gordon Ramsay restaurants outside the hotel
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world famous Afternoon Tea
