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Administrative Assistant/Telephone Operator

Facility Management

Department of Tribal Administration

Hourly Wage: $15.43/Regular/Full-Time

Responsible for the operation of the CISCO IP Phone System Switchboard receiving incoming calls in a cordial and courteous manner. Works cooperatively with other telephone operators to share duties equally. Duties include assisting callers in locating Yakama Nation and Bureau of Indian Affairs employees and programs. Must exercise severe judgment in the release of information, referring callers to the most appropriate contact person. Assists people that visit the main headquarters in giving directions and other information in a courteous manner. Provides minimal clerical support services, such as preparing the telephone listing and other small typing assignments when necessary.

Examples of Work Performed:

• Operates CISCO IP Computer Systems Switchboard, receiving all calls quickly and courteously.
• Works with all programs within the organization providing assistance with numbers, extensions, etc.
• Updates the Yakama Nation Program/Employee Directory listing every three (3) months; sends out email/memo requests for updates and prepares all information to verify all programs and employee listings are accurate.
• Acts as receptionist greeting tribal members, public, and employees, providing assistance in locating rooms, employees, and program that will best help them with their need.

Knowledge, Skills and Abilities:

• Skills in the operation of the CISCO IP switchboard, computer, and copier.
• Ability to communicate with the public, to provide information clearly and in a courteous and considerate manner.
• Ability to establish and maintain a good working relationship with co-workers; to work within the schedule for telephone operators.
• Ability to work a rotating shift, which may include working on Tribal Holidays.
• Ability to work with minimal supervision.

Minimum Requirements:

• High School Diploma or GED is required.
• Six (6) months of general office experience and/or any experience or education that demonstrates the ability to perform the work.
• Required to pass a pre-employment drug test.
• Enrolled Yakama Preference, but all qualified applicants are encouraged to apply.

NOTICE TO APPLICANTS: The Yakama Nation is an Equal Opportunity Employer.

PRE-EMPLOYMENT DRUG TEST: Is required for Pre-Employment with the Yakama Nation. During employment, tribal employees are also subject to random testing (YN Personnel Policy Manual, Chapter 2.9.6, Section (a), (g), Alcohol and Drug-Free Workplace Policy).

TRAINEE: The Yakama Nation reserves the right to practice Indian Preference by selecting an Indian applicant as a trainee at a reduced pay rate than announced. A training plan is developed to assist employee to reach required qualification requirements and performance level. After completing training plan, work performance will be evaluated. Upon satisfying qualification requirements, employee will obtain entry level pay.

INDIAN PREFERENCE: In efforts to practice Self-Determination, the Yakama Nation grants Indian Preference for employment, promotions, and transfers to its employees and qualified applicants as appropriate. This may limit career opportunities for non-Indian applicants and candidates.

Preference for employment will be granted to qualified individuals meeting minimal qualification criteria in the following order pursuant to the YN Personnel Policy Manual Section 2.1.3:

• 10-points= Enrolled member of Yakama Nation.
• 8-points= Indian (enrolled) spouse of an enrolled Yakama member.
• 6-points= Other Indian (member of a federally recognized tribe).
• 8-points= Indian (enrolled) descendant of enrolled Yakama member.
• 2-points= Non-Indian spouse of an enrolled Yakama member.
• 0-points= Non-Indian.

Personnel Policy Manual Section 2.1.4:

• Positions funded under non-638 federal funding: 8-points= Indian (member of a federally recognized tribe).

VETERAN PREFERENCE: Is pursuant to Section 402 of the Vietnam Era Veteran's Readjustment Assistance Act of 1974. For verification, must provide a copy of honorable DD-214.

Application points using the weighted point factor system: Disabled Veterans receive 10 points; All other Veteran's receive 5 points.

IMMIGRATION: If selected for employment with the Yakama Nation, you will be required to provide documentation stating you are authorized to work in the United States.

SELECTIVE SERVICE: All males born after December 31, 1959 must be registered with the Selective Service. To our knowledge, you may sign up at the U.S. Postal Service in your local area.

TO APPLY: https://yakama.isolvedhire.com/ Yakama Nation Human Resources, P. O. BOX 151, Toppenish WA 98948.

Phone: (509) 865-5121, X4387, X4833. Fax: (509) 865-8777 email: [email protected]

If you are mailing or faxing application, please state Job Announcement No. on your cover sheet.

Questions, please call the YN Human Resource Office.