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Job description

Synnovis is a scientific organisation with a clinical purpose and is part of SYNLAB Group, Europe’s leading provider of laboratory diagnostic services. Working in partnership with Guy’s and St. Thomas’ Hospitals, King’s College Hospital, Princess Royal University Hospital and local CCG networks, we aim to set the standard for the future of pathology. This role is based in Synnovis Services which provides and manages Synnovis’ laboratory facilities, including all equipment, consumables, maintenance services and LIMS

We have an exciting opportunity to join our supportive, friendly, busy team! We are looking for 3 Helpdesk Apprentices to provide support and assistance to our stakeholders in maintaining their specialised equipment. Building relationships with both suppliers and stakeholders to provide the best service possible.

What will the Apprentice be doing?

• Work as part of the Estates Service Helpdesk Team for Synnovis.
• Answer all queries and issues relating to any service failures
• Provide, store, and update all information relating to service and equipment management for Synnovis
• Offer a helpful and professional service to all helpdesk users via telephone and other methods of communication used within the business and will assist Synnovis in the provision of a high-quality service
• Responsible for maintaining a busy operating system and will be handling commercially sensitive material
• Liaising daily with internal stakeholders and ensuring their service requirements are being met is an essential part of this role
• Good communication and attention to detail are essential skills for this role

What training will the apprentice take and what qualification will the Apprentice get at the end?

• You will work towards a level 3 qualification in Business Administration
• All training will be delivered remotely by a dedicated development coach

What is the expected career progression after this Apprenticeship?

• Opportunity for a full time, permanent position within the team

Generous annual leave entitlement – 28 days Performance related pay Annual incentive plan for all employees Ground breaking development opportunities

About Viapath

CEO: Dougie Dryburgh
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.viapath.co.uk
Year Founded: 2008