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The Customer Service department is looking for a creative, organized, friendly and ambitious individual to join our team. Working as an Administrative Coordinator within the Customer Service department will provide you with the opportunity to contribute to the success of one of the organizations most dynamic departments. As of member of the Customer Service team, you will have the opportunity to support a diverse management team, work on projects that impact our customers and be an integral part of the team that delivers exceptional customer satisfaction. Our customer base is growing, and so are the opportunities as a Toho employee.

The purpose of this position is to provide administrative support to the Customer Service Department. The Customer Service department includes a contact center, a business center and a service center. While the Administrative Coordinator reports to the Director of Customer Service, they provide support to the entire Customer Service team. A successful candidate will have substantial experience with Microsoft Suite (Outlook, Word, Excel, PowerPoint) and strong written and verbal skills; the demonstrated ability to build and maintain effective relationships and be well organized. Some of the duties will include maintaining managers calendars, supporting budget and expense tracking, organizing employee recognition events, coordinating travel arrangements and supporting the overall success of the operation of the Customer Service organization.

• Provide administrative support to the Customer Service Department across multiple locations. Maintain strict confidentiality of information.
• Build and maintain positive working relationships with co-workers, other employees and the community using principles of good customer service; represents and promotes Toho Water Authority to the community in a friendly, helpful and professional manner.
• Manage calendars and support meetings – including scheduling, logistics, set-up, catering, minutes, technology coordination.
• Process invoices, purchase requisitions and expense reports; support budget development and monthly reconciliation.
• Organize and execute employee recognition events.
• Create, proofread and edit a variety of documents including correspondence, forms, memos and reports from drafts, notes or verbal instruction. Review documents for accuracy, completion and adherence to established procedures.
• Monitor and maintain inventories for both office supplies and uniforms.
• Coordinate travel arrangements, including preparing travel requests and reimbursement forms.
• Support Customer Service departments with function specific administrative tasks.
• Support special projects (e.g. hurricane preparedness).
• Provide back-up support to Front Desk receptionists.
• Work to continuously improve effectiveness and efficiency of assigned and related tasks.
• Other duties as assigned.

• A minimum of a high school diploma or GED issued from an approved GED Administrator.
• Minimum of two years relevant work experience.
• Must possess and maintain a valid State of Florida Class E Driver's License.

Knowledge, Skills & Abilities

• Strong organization and follow-thru skills; detail oriented with the ability to maintain professionalism under pressure
• Strong people skills, including the ability to work effectively as part of a team.
• Proven ability to exercise sound, independent judgement and discretion while maintaining confidentiality of information and documents
• Positive attitude and the ability to be proactive, resourceful and flexible
• Advanced working knowledge of Microsoft Suite of products (Outlook, Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Demonstrated ability to multitask, prioritize, and meet deadlines.
• Confidence to take initiative, make decisions and change course within established guidelines.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.