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administrative assistant Birmingham, England

The Football Association

Full Time Birmingham, England 26424 - 21273 GBP ANNUAL Today

Job description

Our Organisation

Improving lives by Improving football.

Birmingham County FA is the not-for-profit governing body for football in Birmingham, the Black Country, Coventry and Warwickshire. No matter who you are or how you identify, we are here to provide support and guidance every step of the way on your football journey

The County boundary is vast, extending beyond just Birmingham to encompass the Black Country, Coventry, North and South Warwickshire, Burton, Tamworth, plus other parts of Staffordshire and Worcestershire.

The Role

Birmingham County Football Association is seeking to appoint a Football Administrator to work across our discipline department who has a passion for grassroots football to join our high-performing team.

You will be the main point of contact for calls and emails to the Customer Service centre, whilst assisting and arranging personal/non-personal hearings, administering match-based discipline, and log serious cases.

Key Accountabilities

To be a main point of contact for calls and emails to the Customer Service Centre (Fresh desk) and ensure that timely and high-quality service is delivered to customers and colleagues at all times with a focus on responding to discipline queries.
Arrange personal and non-personal hearings.
To have full knowledge and be able to utilise all the IT systems, processes, and payment methods used by the business in order to maintain and improve processes and standards.
Administer match-based discipline (cautions, standard charges, stage one warnings, claims for mistaken identity).
To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team' approach to the delivery of customer excellence so that overall business plan objectives are supported and met.
To work flexibly and support general business administration across all areas of the organisation as and when required by the Senior Management Team.
To log serious cases on the discipline smart sheet and liaise with Sport Integrity Matters to deal with such cases.

What we are looking for

Essential

Excellent phone manner and good grammar.
Practical experience in using Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Willingness to work unsocial hours, including evenings and weekends.
Diplomacy and the ability to deal appropriately with confidential information.
Experience of carrying out administrative tasks.
A pro-active and cost-efficient ethos.
Hard working and positive outlook.

Desirable

Knowledge of The FA, County FA, and grassroots football.
Completed a Football coaching and/or Refereeing course.
Experience in working with a volunteer workforce.
Knowledge of updating websites and using social media.
Driving Licence.
Fun and friendly personality

To Apply

Please email your CV and a Covering Letter to: Mohammed Juned ([email protected]), Football Services Manager with ‘Football Administrator' in the subject line.

For further details, please review the Job Description at the bottom of the page or visit the Birmingham County FA by clicking here.

Closing date: Friday 4th August, with interviews scheduled W/C 14th August 2023.

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