Administrative Assistant London, England
Job description
Who we are:
The Care Partnership offers all inclusive 'business startup packages' to individuals looking to start a business in the care sector. Offering the true alternative to franchising we provide everything that is needed from a website and branding, through to CQC registration support and marketing.
We have helped to start a number of organisations across the country and we are looking to grow our administration team to assist us in helping more people start a rewarding and profitable business.
Working hours will be 10am - 4pm, 3 Days Per Week (Flexible), Monday to Friday. A mixture of home and office working.
Responsibilities:
- Answering and directing calls as appropriate
- Email inbox management
- Assisting in the setup of new clients on internal systems
- Creation of documents for clients
- Qualifying inbound sales leads and passing to sales department (training provided)
- Where required setting appointments with existing clients and team diary management
- Replying to online support queries as appropriate
- Dealing with customer support queries by phone and/or passing to the right team member
- Performing research and creating reports as necessary
- Dealing with and organising inbound mail
- Creating and dealing with outbound mail communications (invoices, customer updates, welcome packs, brochures etc.)
- Fulfilling online orders for physical products as appropriate
- Printing documents in preparation for meetings
Requirements:
- A friendly personality and a fantastic telephone manner
- Customer service experience
- Excellent verbal and written communication skills
- Highly organised and good time management skills
- Excellent attention to detail
- A driven self-starter who is able to learn quickly
- Great IT skills, ability to create documents and use printing, photocopying and franking equipment
- Comfortable using a range of different IT software and able to learn quickly
- Fluent level of written and spoken English
- 2 + years’ experience in admin/customer service
What we offer:
- Competitive Salary and Bonus Structure
- Free Kindle & Unlimited Books
- Macbook, iPhone & Equipment
- Company Expense Card (Never be Out of Pocket)
- Regular Incentives & Bonus’
- Your Birthday Off & A Day Off for Christmas Shopping (In Addition to 110 Hours Paid Holiday)
- Hybrid Working (Office & Home) - mostly home based, with minimal office travel
- Central London Office
Job Types: Part-time, Fixed term contract
Salary: £12.50 per hour
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
Application question(s):
- What made you apply to this role?
- Are you able to work three days per week? 10am - 4pm (there is flexibility in this however)
- Are you able to work from home? Is this preferred?
Experience:
- Customer Service: 2 years (required)
Language:
- English (required)
Work Location: Hybrid remote in London
