Administrative Assistant

Administrative Assistant London, England

The Care Partnership
Full Time London, England 12.5 GBP HOURLY Today
Job description

Who we are:

The Care Partnership offers all inclusive 'business startup packages' to individuals looking to start a business in the care sector. Offering the true alternative to franchising we provide everything that is needed from a website and branding, through to CQC registration support and marketing.

We have helped to start a number of organisations across the country and we are looking to grow our administration team to assist us in helping more people start a rewarding and profitable business.

Working hours will be 10am - 4pm, 3 Days Per Week (Flexible), Monday to Friday. A mixture of home and office working.

Responsibilities:

  • Answering and directing calls as appropriate
  • Email inbox management
  • Assisting in the setup of new clients on internal systems
  • Creation of documents for clients
  • Qualifying inbound sales leads and passing to sales department (training provided)
  • Where required setting appointments with existing clients and team diary management
  • Replying to online support queries as appropriate
  • Dealing with customer support queries by phone and/or passing to the right team member
  • Performing research and creating reports as necessary
  • Dealing with and organising inbound mail
  • Creating and dealing with outbound mail communications (invoices, customer updates, welcome packs, brochures etc.)
  • Fulfilling online orders for physical products as appropriate
  • Printing documents in preparation for meetings

Requirements:

  • A friendly personality and a fantastic telephone manner
  • Customer service experience
  • Excellent verbal and written communication skills
  • Highly organised and good time management skills
  • Excellent attention to detail
  • A driven self-starter who is able to learn quickly
  • Great IT skills, ability to create documents and use printing, photocopying and franking equipment
  • Comfortable using a range of different IT software and able to learn quickly
  • Fluent level of written and spoken English
  • 2 + years’ experience in admin/customer service

What we offer:

  • Competitive Salary and Bonus Structure
  • Free Kindle & Unlimited Books
  • Macbook, iPhone & Equipment
  • Company Expense Card (Never be Out of Pocket)
  • Regular Incentives & Bonus’
  • Your Birthday Off & A Day Off for Christmas Shopping (In Addition to 110 Hours Paid Holiday)
  • Hybrid Working (Office & Home) - mostly home based, with minimal office travel
  • Central London Office

Job Types: Part-time, Fixed term contract

Salary: £12.50 per hour

Benefits:

  • Company pension
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay
  • Performance bonus

Application question(s):

  • What made you apply to this role?
  • Are you able to work three days per week? 10am - 4pm (there is flexibility in this however)
  • Are you able to work from home? Is this preferred?

Experience:

  • Customer Service: 2 years (required)

Language:

  • English (required)

Work Location: Hybrid remote in London

Administrative Assistant
The Care Partnership

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