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Job Description

We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Clerical Officer in Contact Cares

St Helens Cares is the new approach to delivering Health and Social Care in St Helens, bringing together a wide range of public and community service organisations, to work in partnership with a united goal of improving people’s lives and improving St Helens as a whole. St Helens Borough Council is proud to be part of this partnership.

Key to this vision is Contact Cares; a multi-disciplinary service which aims to simplify the way we access health and social care services, from nursing assessments to social care, reablement services to audiology, safeguarding to occupational therapy and medicine management to intermediate care services.

Based at Nightingale House (Whiston Hospital site), Contact Cares is a large and busy multi-disciplinary team made up of colleagues from Health, Social Care and Housing. Under the direction of the Contact Cares Team Leaders, you will provide administrative support and assistance to the team which, will include frequent telephone contact with service users, carers and other professionals.

You will be able prioritise tasks and respond to differing demands, in conjunction with the needs of team members and managers and be confident in the use of IT e.g. word, excel, databases.

Working for St Helens Borough Council:

. We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.

• We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.

• We seek to create a positive, open working environment.

• We offer attractive salary and relocation package

• We offer an excellent pension scheme

This Authority is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.
For an informal chat please contact the Duty Manager 01744675338.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

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