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Job description

2 x Full time 37.5 hours

1 x Part Time 22.5 hours

To provide administrative support to health professionals within the department and to provide a customer focused service to patients and their families, ensuring that services are delivered smoothly and effectively.

To support the work of panels with respect to all administrative requirements, to copy type/audio type medical reports and general correspondence as required.

The successful candidate will need to provide relief cover at other locations as requested by team leader.

• To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
• To administer clerical work, including arranging appointments and clinic organisation.
• To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
• To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
• To provide relief cover at other locations as requested by team leader

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff

KEY DUTIES

• To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
• To administer clerical work, including arranging appointments and clinic organisation.
• To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
• To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
• To provide relief cover at other locations as requested by team leader

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To attend and administer duties relating to panels for children with special needs, ensuring the administrative function is provided in a timely fashion. Liaising with internal services and partner agencies, when necessary, as directed
• To take part in staffing a central booking system to ensure an efficient approach to appointment management, to include the preparation and arrangement of appointments, including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner.
• To carry out general reception duties where required maintaining a neat and tidy reception environment.
• To display and ensure availability of information resources at reception with an adequate and attractive display to include distribution and collation of all patient surveys.
• To undertake, independently, routine duties for the team e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead
• To scan records as required and maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.
• To book clinic and meeting rooms within the premises and keep room availability updated as appropriate
• To update and maintain clinical diaries as requested, dealing with any related correspondence
• To deal with all internal/external mail and redistribution to relevant department
• To prioritise workload to meet agreed timescales.
• To travel to clinics within the boundaries of St Helens to provide administrative support to the services as delegated by the Team Leader
• Deal with telephone enquiries and liaise with team members and other agencies, e.g. social services, education staff, parents as necessary. This will involve both written and verbal communication and often requires tact and a reassuring attitude.
• To work within the office setting and deal with interruptions whilst completing the planned work.
• To collect and submit data for the Trust within timescales, in conjunction with team leader.
• To occasionally collate data/audit for teamwork.
• To report any faults, defects or building defects

SAFEGUARDING RESPONSIBILITIES

• Know about the range of physical abuse, emotional abuse, neglect and sexual abuse.
• Be able to recognise signs of abuse appropriate to role and what action to take.
• Know what to do if concerned that a child is being abused.
• Know about the Trust’s local policies/procedures.
• Understand the importance of sharing information, how it can help and the dangers of not sharing information.
• Be able to recognise signs of child abuse as this relates to their role. e.g. observe inappropriate parenting, an unusually quiet and withdrawn child etc.
• Be able to seek advice and report concerns, ensuring that they are listened to.

About ​St Helens and Knowsley Teaching Hospitals NHS Trust

Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.sthk.nhs.uk