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We are looking for a happy, enthusiastic person to assist the Office Manager, sort product returns and undertake office administration. The job is based in the Warehouse in Livingston.

Duties include, but not limited to:

• Assisting the Office Manager and supporting the wider team in their roles
• Using IMS system to generate and print orders as required
• Carrying out administration tasks/data entry for warehouse and customer services
• Organising and documenting Snag’s returns department, which includes RTS, agreed customer exchanges and clothing returns
• Quality Control – inspect garments and tights for faults
• Steam and reprocess clothing returns for resale
• File and archive accurate records
• Making and processing orders on behalf of other departments and ensuring they go out correctly
• Assisting with any other tasks that may arise

Requirements –

• Administrative experience
• Comprehensive PC skills, especially in use of email
• Full training will be provided in use of our systems.
• Proficiency in Microsoft Office
• Good communication skills, both verbal and written
• Exceptional organisation skills
• Professional telephone manner
• Mathematical skills
• Excellent customer care skills
• Ability to prioritise effectively
• Keen attention to detail
• Ability to work well under pressure
• Excellent time management skills
• Knowledge of GDPR and able to adhere accordingly
• Excellent and accurate data entry skills
• Positive attitude
• Reliable and dependable