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DHL Global Forwarding are looking for an apprentice, whose overall aim is to manage the administration to support our Customers’ logistics by arranging the movement of Freight via Air/Ocean/Road. This can include exporting and importing goods from and to the UK, and across the world. The main focus will be working in the Motorsport Department.

Key Responsibilities

What will you be doing?

• Booking of UK hire cars and taxis - Including all administration behind this – HMRC spreadsheet, logging details on forecast spreadsheet, clearing invoices off workflow, Emailing the team with their confirmation details, saving mileage forms, vehicle reports etc to the appropriate folders
• Liaising with our Transport Team in Dunstable, to arrange hotel bookings, flights and hire cars
• Clearing invoices (travel agent) – they need to be documented on the forecast spreadsheet and saved to folder
• Able to send clear, concise emails to suppliers (hire car providers, hotels, travel agents) requesting or following up quotations
• Emailing Accounts Payable to follow up on invoice queries and or forward invoices for payment
• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
• Contribute to the ‘First Choice’ continuous improvement program
• Complete all statutory and mandatory training as and when required

Skills and Experience

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Logical
• Initiative
• Results Driven
  

Qualifications

• GCSE or equivalent 5 GCSE’s including maths and English (Grade A*-C/9-4) essential
• A Level or equivalent Two subjects (Grade Grade A - E/Pass Grade) essential

Additional Information

Annual wage
£15,600 - £18,000 for first year, then reviewed.

Working week
Monday to Friday, 9am – 5:30pm
Total hours per week: 37.5 hours a week

Expected duration
24 Months

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administration apprenticeship standard:

• On the job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

• Regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 20% off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps
  

What is the expected career progression after this apprenticeship?
For the right candidate, based on your development and performance during the apprenticeship, the aim is that Apprentices move into a permanent position within the business towards the end of their Fixed Term Contract – subject to a suitable vacancy being available at that time and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.