administrative assistant Canterbury, England
Job description
About Psicon
The Psicon Group comprises six areas of specialist psychological and healthcare support: Adult Mental Health Services; Children, Young People and Family Services; Community-Based Neurological Rehabilitation Services; Occupational Health Psychology Services; Medico-Legal Services; and Neurodevelopmental Lifespan Services. Through these, we provide prompt access to high quality professionals offering consultations, assessments, therapy and rehabilitation options.
Psicon support a range of clients, from individuals and their families to businesses both local and larger, and from the uniformed services to universities, schools and other centres of education. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About the Role
Due to service growth, we are currently recruiting an administrator to join our Client Engagement Team to support our NHS service.
As part of our client engagement team you will be the first point of contact for new and existing clients and families. You will be responsible for engaging with both internal and external stakeholders, to ensure that all individuals accessing our service are provided with the best customer experience in accordance with Psicon’s company goals and values.
The main duties include: answering telephone and email communication, completing detailed and accurate records of every client contact, contacting clients to ensure they are engaged with our processes, and uploading documentation to online patient management system.
Core responsibilities include:
· Adhere to all company policies and procedures.
· Abide by the company’s confidentiality policy and the confidentiality agreement.
· Maintain awareness and comply with policies and procedures relating to Health and Safety.
· Act in accordance with and promote the company’s core values (commitment, trust, integrity and kindness).
· Promote a positive approach to equality, diversity and treat others with dignity and respect.
· Demonstrate awareness of safeguarding and be aware of the company’s policy and procedure relating to raising safeguarding concerns.
· Develop and maintain positive relationships with colleagues, ensuring approachability, and open and honest conduct.
What we're looking for
Due to the nature of the work that we carry out, it is vital that candidates have excellent attention to detail and outstanding communication and customer service skills. They will have worked in a similar role, in a fast paced environment, ideally within the NHS or healthcare setting and must have a good understanding of data protection/confidentiality.
The role is based in the centre of Canterbury, Kent. (Please note there is no onsite parking). The core hours are 09:00-17:30. The typical working week is Monday-Friday, however we are open 7 days a week so variations to days worked can be considered to suit candidates.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service
- The most efficient and effective clinical work
- A thriving and engaged workforce
- A truly inclusive organisation.
Benefits include:
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including 'pastry Mondays'.
- Funded social events.
- Staff well-being bursary scheme.
Please note that Psicon is committed to ensuring 'safer recruitment' and therefore the successful candidate will be required to undertake a standard check with the Disclosure and Barring Service (DBS), the cost of which will be met by the Company.
Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff and clients.
Job Type: Full-time
Salary: £21,225.00-£24,500.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- In a few sentences, please let us know why you're interested in this role
Experience:
- Customer service: 1 year (preferred)
- healthcare administration: 1 year (preferred)
Work Location: In person
