administrative assistant Plymouth, England
Job description
Team Leader Administrator
We have an exciting opportunity for an enthusiastic Team Leader Administrator to join our friendly and dynamic team. This permanent position will be well suited to an individual that is looking for a potential career path in healthcare and gaining hands-experience in thriving and supportive environment. Pay is £11.68 per hour.
Who are we?
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Role Responsibilities:
· In conjunction with the Service delivery management ensure that staff are familiar with work processes and systems for the delivery, recording and monitoring of enhanced services, QoF, seasonal campaigns such as Flu and other local and national initiatives
· To ensure diabetic HiHub notifications are actioned in a timely manner.
· Responsible for the day-to-day management of the service delivery administrators
· Assist and support the service delivery staff in their daily tasks and provide additional training where necessary
· Identify training needs and arrange training programmes for members of the admin team
· Deal with patient complaints, only escalating where necessary
· Ensure accurate recording of data to maximise practice income and income-generation opportunities
· Oversee the practice patient recall system ensuring robust mechanisms are in place to identify new patients to disease registers and timely recall of existing patients
· Oversee the recording of childhood immunisations, cytology reports and other services provided by outside agencies
· Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate
· Ensure all staff are working within the requirements of information sharing and data governance regulations
· Liaise with the management team to ensure appropriate policies and procedures are in place and updated as appropriate
· Assess own performance and take responsibility for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance
· Participation in an annual performance review, including taking responsibility for keeping a record of personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are performing similar roles
· Work effectively with individuals in other agencies to meet patients’ needs
· Manage own time, workload and resources
· Ensure staff appraisal are conducted in a timely manner
· Carefully apply Practice policies, standards and guidance
· Participate in audits
· To provide pastoral care to staff and colleagues as and when required
The ideal candidate will have:
· Exceptional communication skills (written and oral).
· A professional telephone manner.
· High level of computer literacy.
· Previous experience using SystmOne.
· A flexible pro-active approach to work.
· Experience of working in a fast-paced environment.
· Ability to work on own initiative and prioritise task effectively.
· Ability to work under pressure while remaining calm in difficult situations.
· Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
Why should you apply?
· Competitive salary being a Real Living Wage employer.
· A supportive and friendly working environment.
· An offer of a permanent contract on completion of a probation period.
· An opportunity to join the NHS Pension scheme with a 20% employer contribution.
· An opportunity to join the Cycle to Work Scheme.
· 6.6 weeks holidays including bank holidays (pro rata).
· Eligibility for the NHS discount service.
· An opportunity to develop personal skills and experience.
· Comprehensive induction/training schedule.
· In house teaching, mentoring and support.
How to apply?
If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role!
Please note: Initial interviews will be held virtually via Zoom.
hours - 34 hours per week
· Monday 08:00 – 18:00
· Tuesday 08:00 – 13:30
· Wednesday 08:00 – 18:00
· Thursday – Non-working day
· Friday 08:00 – 18:00
Job Type: Permanent
Salary: £11.68 per hour
Schedule:
- Monday to Friday
Work Location: In person
