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Job description

We are looking for a well-motivated, conscientious, and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with.

You will have contact with service users, relatives, other members of the public and professionals from partner organisations. You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.

This role will involve front line tasks, including day to day running of the reception area, dealing with telephone enquiries, booking rooms, meetings and greeting patient and visitors, data entry, typing (audio and copy), and using the in-house IT systems.

The Highfield Unit is based at the Warneford Hospital in Headington, Oxford. This is a modern purpose-built resource centre for adolescent people with mental illness, offering both community and outpatient facilities. We will offer you support, supervision, training, and the opportunity for personal development.

Benefits of working for Oxford Health NHS Foundation Trust include:

• Excellent opportunities for career progression
• 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Staff accommodation
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme

You must be computer literate and demonstrate good working knowledge of Microsoft Office, good typing speeds, excellent organisational and communication skills. Previous office/reception experience would be desirable, however excellent customer service is essential.

Previous applicants need not apply.

Please note:

• New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.