Administrative Assistant Rochdale, England
Job description
Job overview
The HMR Single Point of Access service is a friendly, forward thinking and inviting team. The purpose of the Single Point of Access is to receive and process referrals for the community services of Podiatry and Adult Musculoskeletal Physiotherapy, making onward bookings into assessment and treatment clinics held within the HMR community. The department also manages the processing of a significant number of hospital referrals from GP practices including the appointing of referrals for suspected cancer which must be appointed to a hospital clinic within a very tight timeframe.
It is an extremely busy service and you must be able to work well in an open plan call centre environment as much of the work is desk based utilising telephony and patient appointment booking systems and databases.
There is some opportunity for hybrid working on a rota basis between home and the office.
Main duties of the job
The post holder will be responsible for the receipt and processing of patient referrals and appointment bookings for Community Podiatry, Adult Musculoskeletal Physiotherapy and the Referral Management Booking Service which primarily processes referrals for hospital services including referrals for suspected cancer.
You will be allocated a key speciality work area e.g. MSK Physiotherapy with the expectation that this may change if required to maintain service administration in the other areas.
The post-holder may also be required to undertake general office duties, monitor and request stationary/clinical supplies, support with data entry into staff attendance systems and arrange patient transport/interpretation services.
The post-holder will also be required to undertake delegated clinical administration tasks e.g. obtaining diagnostic investigation results, uploading clinical information into the patients electronic record, processing of onward referrals/diagnostic investigation requests and supporting queries to other departments.
There will also be a requirement on a rota basis to cover the MSK Physiotherapy department reception area at Nye Bevan House, receiving patients attending for treatment.
Working for our organisation
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualification
Essential criteria
- RSA 3 or NVQ3 or equivalent in Administration
- Good IT Knowledge of Microsoft applications
Desirable criteria
- Systm 1 trained
- ECDL or similar
Knowledge and Skills
Essential criteria
- Able to demonstrate experience of working with the general public in a service environment
- High level of secretarial and administrative competence. Ability to demonstrate a high level of accuracy.
Desirable criteria
- Understanding of patient pathways within the NHS.
- NHS experience or experience of working in public sector
- Experience of working within a call centre environment or community service.
- Experience of using an electronic patient appointment and record system
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.gov.uk/government/collections/covid-19-vaccination-programme where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
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We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
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Employer certification / accreditation badges
Applicant requirements
About Northern Care Alliance NHS Foundation Trust
CEO: Owen Williams
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: www.northerncarealliance.nhs.uk
Year Founded: 2017
