administrative assistant Nottingham, England
Job description
Band 3
Job overview
An opportunity has arisen for permanent full time Band 3 Outpatient Administrators within the Outpatient Central Appointments Office based at Bishop House.
Main duties of the job in addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The post holder will be required to work within the Central Appointments Office and take responsibility for: administrating the Electronic Referral System, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to schedule out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for both QMC and City Campuses. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
Main duties of the job
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
The post holder will be required to work within the Central Appointments Office and take responsibility for: administrating the Electronic Referral System, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for both QMC and City Campuses. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
The successful candidate will play a crucial role in delivering a high-quality Outpatient Appointment Service and should demonstrate excellent communication skills. A good telephone manner with the ability to show initiative is essential. Experience of working in a busy NHS environment is essential along with excellent IT skills and good knowledge of hospital software, particularly Medway PAS and the Electronic Referral System. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.
Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.
Person specification
Trainin and Qualifications
Essential criteria
- 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential criteria
- Previous Administration experience
- Previous Customer Service experience
- Excellent IT skills
Desirable criteria
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis.
Communication Skills
Essential criteria
- Ability to communicate complex information in a clear manner
Analytical and Judgement
Essential criteria
- Exercise judgement and decision making skills
- Demonstrate problem solving skills
Planning and Organising
Essential criteria
- Ability to prioritise tasks
- Time management skills
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
