administrative assistant Nottingham, England
Job description
Band 3
Job overview
An exciting opportunity has arisen within the Ophthalmology Specialty based at Queens Medical Centre Campus, Nottingham University Hospitals for a Waiting List Administrator.
We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.
You will work closely with all members of the Ophthalmology team including the management team and clinicians, contributing to the development of a highly skilled workforce.
If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.
Main duties of the job
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision. This role is part of a larger team all working towards booking patients for surgery within the 18 week target.
Working as part of the waiting list team
Booking patients for surgery and pre-assessment
Adding patients to waiting list
Updating patient information to aid booking process
Assisting Waiting List Co-ordinators and line managers as required.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarise yourself with Job Description and Person Specification documents attached to his advert.
Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.
Using Medway PAS, NotIS, ERS and DHR information systems to add patients to the surgical waiting list.
Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.
Booking surgery dates with patients via telephone and letter.
Providing feedback on patients to the Management team including information on the current status, delays and actions required.
Attending theatre scheduling and patient tracking meeting.
Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.
Escalate problems which might result in significant delays and breaching the 18 Week RTT target.
Be able to apply the Patient Access Policy to ensure patients are contacted appropriately.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.
To support the Waiting List Co-ordinator's and deputise as appropriate and needed.
Share responsibility with line manager for own personal development.
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision.
Person specification
Training & Qualifications
Essential criteria
- GCSE Maths/English or equivalent
- NVQ Level 2/3 Business Admin
Desirable criteria
- Experience of hospital systems
Experience
Essential criteria
- Recent NHS experience
- Knowledge of waiting list process
- Understanding of the importance of confidentiality
Desirable criteria
- Experience of waiting list management
- 18 week RTT knowledge
- Knowledge of Patient Access Policy
Communication and relationship skills
Essential criteria
- Experience of MDT working
- Willing and able to work as part of team
- Ability to prioritise workload and use own initiative
Analytical and Judgement
Essential criteria
- Demonstrates use of own initiative
Physical Skills
Essential criteria
- Frequent use of VDU and keyboard
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
