Find More Than 10K+
United Kingdom Jobs

Job description

• This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a Receptionist/Patient Focus Booking Team and administratorin the Medical Outpatients department. Medical Outpatients is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do.

Apprenticeship Eligibility Criteria:
All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Full time: 37.5 hours per week

The post holder will be a member of a large admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics. They will monitor patient waiting lists according to the Patient Focus Booking policy and will provide professional reception duties. They will need to work flexibly to cover different shifts which will include early, evening and weekend shifts. The post holder will be required to track and collect patient notes and be able to work well autonomously and as part of a team.

They will occasionally take minutes and attend monthly team meetings.

General working days to include Monday to Friday. There is a requirement to work early and late evening shifts as part of an initiative in Medical Outpatients to extend clinic hours: clinic times are between 7.30am and 9pm. Reception team are required to cover between these times.

If you are looking for a role that provides you with the opportunity to show off, you’re caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To provide efficient and effective admin support to the office. To have a working knowledge of the information technology systems in use within the Trust.
• To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
• To deal with queries, visitors, and telephone enquires in a helpful and courteous and efficient manner
• To update as necessary PAS and departments computer system in line with the Trust’s policies and procedures on real time data collection and confidentiality.
• To request and return medical notes and to collect from various departments within the Trust
• To carry out filing of letters and any photocopying
• To prepare patient information packs and resources for ward staff
• To attend relevant courses and undertake training necessary to manage the workload
• To attend relevant mandatory training
• To undertake an annual appraisal and personal development review

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.