administrative assistant Cheadle, North West England, England
Job description
Neurological Physiotherapy is a renowned, independent physiotherapy provider across the North West, treating neurological conditions including Stroke, Multiple Sclerosis, Parkinson’s Disease, Traumatic Brain Injury, Motor Neurone Disease and Migraine.
We are recruiting for an efficient and responsible individual to join our well-established clinic in Cheadle Village, Stockport. We are looking for someone enthusiastic, motivated, and dedicated to join our friendly team.
The successful applicant will have the confidence and ability to liaise with patients, employees, managers, stakeholders, and the general public in a professional manner, delivering the highest levels of customer service both face to face and over the telephone.
This is a fast paced and exciting role which would suit someone who enjoys working as part of a team, with at least one-year reception/customer service experience, excellent organisational and communication skills.
Employee Benefits
· A supportive working environment
. Competitive rates of pay
· 5 weeks paid holiday
· Pension scheme
· Costs covered for DBS check
· Opportunity for role development
Employment type
Permanent, part time
Job function
Administrative
Industries
Health
Administrator Job Specification
Administrator, Part time (18 hrs), Permanent Position: Monday-Thursday: 9:30am – 2pm, £10,951.20 per annum, Oak House, Cheadle, Stockport, SK8 1PY.
Responsible to:
The Practice Manager of Neurological Physiotherapy.
The Role:
Our busy and well-regarded clinic is looking for a reliable and dedicated administrator to handle client-facing duties as well as general office management tasks. The ideal candidate has excellent communication skills, ability to multitask, and a positive attitude.
Responsibilities:
· Greet all callers/patients/visitors in a professional manner, responding accordingly and referring where relevant.
· Answer incoming calls and manage calls accordingly (i.e. directly, transfer, message taking).
· Regularly check answerphone, log messages on clinic database and task practitioners where appropriate.
· Manage daily patient appointments and future appointment/room bookings.
· Process new referrals, update treatment authorisations and patient records.
· Handling and processing treatment payments.
· Housekeeping of clinic rooms ensuring rooms kept tidy and stock maintained.
· Printing, copying, scanning, and mailing of documentation.
· Order taxis for patients.
· General admin duties and supporting the Practice Manager and Lead Administrator.
· Maintain an efficient and up to date filing system for new referrals and scanning.
Essential skills:
· A minimum of one year’s reception/customer service experience.
· Previous experience of managing a busy reception desk and answering calls on a main telephone system.
· A warm and personable demeanour with patients and ability to support individuals with physical/communication/cognitive impairments.
· Excellent organisational and communication skills.
· Highly competent in using databases.
· Proficient in Microsoft Excel, Word, and PowerPoint.
· Experience of setting up and maintaining basic spreadsheets/filing systems.
· Able to work to set procedures and guidelines.
· Able to handle sensitive information appropriately and maintain patient confidentiality.
If you would like to discuss the role in more detail, you may contact the Practice Manager on 0161 491 4151. Only applicants who provide a covering letter, up to date CV and two referees will be considered for interview.
Please send your applications directly to [email protected]
Interviews will take place on Wednesday 9th August 2023.
Job Types: Part-time, Permanent
Part-time hours: 18 per week
Salary: £10,951.20 per year
Work Location: In person
Application deadline: 07/08/2023
Reference ID: NP012020
Expected start date: 04/09/2023
